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Walgreens · 8 hours ago

Shift Lead - Overnight

N83W15701 APPLETON AVE,MENOMONEE FALLS,WI,53051-03042-05002-S

Full-time

Onsite

Entry, Mid Level

$17/hr - $20/hr

1+ years exp

Walgreens is a leading pharmacy retailer, and they are seeking a Shift Lead - Overnight to manage store operations during overnight hours. The role involves opening and closing the store, ensuring customer service excellence, and assisting with operational tasks in the absence of management.

Consumer GoodsHealth CarePharmaceuticalRetail

Responsibilities

Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries

Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers

Models and delivers a distinctive and delightful customer experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)

Responsible for holding store keys to open and close without management as necessary

Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries

Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids

Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package)

Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions

Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations

Assist with ensuring the Outdate program is followed with team members

Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame

Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs

Has working knowledge of store systems and store equipment

Assist at Pharmacy out window as requested

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)

Responsible for bag checks of team members before leaving the store

Complies with all company policies and procedures; maintains respectful relationships with coworkers

Completes special assignments and other tasks as assigned

Attends training and completes PPLs requested by Manager

Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present

Reports disciplinary issues and customer complaints to management

Qualification

Customer serviceInventory controlLeadership experienceCash handlingCommunication skillsTeam coachingProblem resolutionStore systems knowledgeRegulatory complianceEnglish fluency

Required

One year of prior leadership, supervisory, or retail key holder work experience

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Preferred

Prefer the knowledge of store inventory control

We will consider employment of qualified applicants with arrest and conviction records

Obtains and maintains valid PTCB certification or pharmacy license as required by state

Company

Walgreens

Glassdoor3.1

Walgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance.

Founded in 1901

Deerfield, Illinois, USA

10001+ employees