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CodeSignal · 1 day ago

Customer Success Manager, SMB

United States

Full-time

Remote

Entry, Mid Level

$95K/yr - $125K/yr

2+ years exp

CodeSignal is a company that empowers teams through hiring and AI-powered learning solutions. They are seeking an SMB Customer Success Manager to support a growing portfolio of customers through onboarding, adoption, and renewal, maximizing customer value and driving overall impact and growth.

EmploymentHuman ResourcesRecruitingSaaSSkill AssessmentSoftware

Growth Opportunities

Responsibilities

Manage a portfolio of fast-growing customers, guiding them through a smooth and successful onboarding experience

Coordinate implementation milestones—including kickoff, product training, data migration, and rollout planning—to ensure customers are set up for long-term success

Facilitate enablement sessions and assist customers in identifying and solving for their unique use cases

Support early calibration and alignment sessions to ensure customer goals and success criteria are well defined

Own the customer relationship post-sale, including renewals and expansion for your book of business

Monitor customer health, product usage, and engagement to proactively identify risks and expansion opportunities

Conduct business reviews focused on outcomes, adoption, and ROI

Act as a trusted advisor by combining strong product knowledge with an understanding of SMB customer needs and constraints

Proactively address issues or blockers by partnering with internal teams to resolve them quickly and effectively

Help design, execute, and iterate on scalable CS programs, including 1:many webinars, email nurture campaigns, and self-serve enablement resources

Contribute to the development of repeatable playbooks and processes that improve efficiency across both SMB and the broader Customer Success organization

Partner with cross-functional teams (Sales, Marketing, Product, Support) to improve the SMB customer journey

Represent the SMB customer voice internally to inform product improvements, messaging, and go-to-market strategy

Qualification

Customer Success ManagementAccount ManagementB2B SaaS ExperienceOnboarding ExperienceScaled Customer Success ProgramsCustomer Relationship BuildingTechnical Hiring FamiliarityCommunication SkillsOrganizational Skills

Required

2–4+ years of experience in SMB Customer Success, Account Management, or a similar customer-facing role at a B2B SaaS company

Experience managing a high-volume customer portfolio with a focus on adoption and retention

Comfort owning renewal and expansion goals

Proven ability to lead customers through onboarding and deliver effective end-user training

Strong customer-first mindset with the ability to build consultative relationships and influence outcomes

Excellent written and verbal communication skills, including clear and concise customer-facing messaging

Highly organized and adaptable

Preferred

Experience designing or supporting scaled Customer Success programs (e.g., 1:many webinars, email nurture campaigns, and self-serve enablement resources)

Familiarity with technical hiring, talent acquisition, or developer tools

Experience working with TA, HR, or engineering stakeholders