KaylaTek® · 22 hours ago
Cyber Operations Watch Technician-Swing Shift
Andrews AFB, MD
Full-time
Onsite
Senior Level
5+ years expKaylaTek is a company focused on building and enhancing careers through professional development and training. They are seeking an Operations Watch Technician responsible for monitoring the Air Force National Capital Region network and critical services using various tools. The role involves proactive network health monitoring, incident management, and collaboration with technical teams.
Artificial Intelligence (AI)Cyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
The Operations Watch Technician is a critical role within the Cyber Support Center (CySC), responsible for monitoring the Air Force National Capital Region network and critical services using System Center Operations Manager (SCOM), SolarWinds, and site-specific tools
Proactively monitor network health using SolarWinds and SCOM, identifying and analyzing alerts for potential issues
Determine the impact of network events and escalate appropriately, creating Remedy tickets for internal support teams (back shop) or Service Now tickets for enterprise-level incidents
Accurately route and assign tickets to the correct resolution teams, ensuring prompt attention and minimizing service disruptions
Maintain detailed records of network events, actions taken, and communication related to incidents
Collaborate effectively with technical teams and stakeholders to troubleshoot and resolve issues
Contribute to the continuous improvement of monitoring processes and procedures
Stay up-to-date on the latest network technologies and monitoring best practices
Qualification
Required
CompTIA Security+ CE or IAT Level II equivalent
Currently possess an active Secret clearance
5 - 7 years of previous experience working in an operations center
A bachelor's degree
Active DOD Security Clearance - will be verified by FSO
Current DoD 8570 baseline certification for IAT II (one of the following: GSEC, Security+CE, SCNP and SSCP certifications)
Proven experience in network monitoring and incident management
Hands-on experience with System Center Operations Manager (SCOM) monitoring platforms
Hands-on experience with SolarWinds monitoring platforms
Strong understanding of networking concepts including TCP/IP, DHCP, DNS, and routing
Familiarity with server technologies and operating systems (Windows/Linux)
Experience with ticketing systems such as Remedy and ServiceNow
Excellent analytical, problem-solving, and troubleshooting skills
Strong written and verbal communication skills with the ability to clearly articulate technical information to both technical and non-technical audiences
Ability to work independently and as part of a team in a fast-paced, 24/7 operational environment
Strong attention to detail and ability to prioritize tasks effectively
Strong technical background and a fundamental understanding of Windows Servers, networking, DHCP, subnetting, other IT disciplines
Strong written and verbal communication skills
Company
KaylaTek®
KaylaTek, a Woman-Owned, Small Disadvantaged Business (SDB), is a Command, Control, Communication, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR) mission-focused company.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Joe Burke
Vice President and Co-Founder
Company data provided by crunchbase