Lutheran Health Network ยท 22 hours ago
Customer Service Specialist - MedStat Urgent Care
Warsaw, IN
Full-time
Onsite
New Grad, Entry Level
0+ years expLutheran Health Network is dedicated to providing top quality care to patients, and they are seeking a Customer Service Specialist at MedStat. The Registrar supports patient care by accurately capturing and verifying demographic and insurance information, ensuring a seamless registration process while delivering exceptional customer service.
Responsibilities
Interacts with patients and their families to address questions and provide courteous, timely assistance
Regulates schedules based on procedure requirements, physician availability, and staffing needs
Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information
Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services
Collects and records patient financial responsibility estimates as applicable
Communicates operative reports daily to appropriate physician offices
Compiles and organizes documentation to ensure completion of patient medical records
Prepares charts for upcoming procedures, including nursing documentation and registration forms
Maintains the medical records system by filing reviewed charts and coordinating storage according to established policies and procedures
Responds to requests for medical records in a timely and efficient manner
Answers and returns phone calls, addressing questions with professionalism and courtesy
Performs other duties as assigned
Maintains regular and reliable attendance
Complies with all policies and standards
Qualification
Required
0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
0-2 years of experience in a customer service role required
Strong interpersonal and customer service skills
Ability to handle sensitive information with confidentiality
Proficiency in using registration systems and insurance verification tools
Attention to detail and accuracy in data entry
Excellent organizational and time-management skills
Benefits
Health insurance
401(k)
Licensure/certification reimbursement
Tuition reimbursement
Student loan assistance for eligible roles
Company
Lutheran Health Network
Lutheran Health Network is a family of more than 6,000 employees, physicians, advanced practice providers and volunteers dedicated to providing compassionate, quality care with the best possible experience to every patient, every time.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Colby Trane
Assistant Chief Nursing Officer
Katie Wilson
Account Executive-Medpartners
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