Apply on Employer Site

Mohegan Sun · 22 hours ago

Restaurant Host - Tuscany

Uncasville, CT

Full-time

Onsite

New Grad, Entry Level

Mohegan Sun is a premier entertainment destination, and they are seeking a Restaurant Host to welcome and assist guests. This role involves coordinating seating, managing wait times, and maintaining the host area to ensure a pleasant dining experience.

Gambling & Casinos

Responsibilities

Coordinates all guest seating in accordance with proper station rotation

Observes tables and keeps track of clean, dirty and occupied tables

Takes guest information and quotes accurate wait time or maintains an orderly line, depending upon specific restaurant procedures, when tables are not immediately available

Answers phones, assists guests and takes messages as needed

Answers guest questions concerning restaurant concepts, menus and directions to and from various points

Interacts with all exiting outlet guests to thank them and solicit comments

Cleans and organizes the host area and ensures menus are stocked and are in presentable condition

Maintains all comps, paper comp voids, special request forms, coupon vouchers and tickets as prescribed by the outlet

Assists the department Supervisor and Manager in opening and closing duties including arranging the room, setting tables and preparing for special events

Performs other related duties, as needed

Qualification

Guest service experienceCommunication skillsLiquor lawsOrganizational skillsMulti-tasking skillsRestaurant conceptsProHost seating systemSMART alcohol awareness

Required

Previous guest service experience

Must be able to read, write and determine wait times based upon procedures

Must be able to visually scan the restaurant for clean, unoccupied tables

Strong written and verbal communication skills

Strong organizational and multi-tasking skills

Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs

Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures

Property wide knowledge of Mohegan Sun for the purposes of assisting guests

Thorough understanding of ProHost seating system

Must be able to stand during an entire shift

Must be able to reach, bend and stoop for extended periods of time

Must be able to work in a fast paced environment with frequent interruptions

Must be able to work various shifts and flexible hours

Preferred

Outlet-specific standard operating procedures

SMART alcohol awareness

Company

Mohegan Sun

Mohegan Sun, owned by the Mohegan Tribal Gaming Authority, is one of the largest, most spectacular entertainment, gaming, dining and shopping destinations in the United States.

Founded in 1996