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CareFirst BlueCross BlueShield · 21 hours ago

Enrollment Technician II (Remote)

United States

Full-time

Remote

Mid Level

$35K/yr - $63K/yr

3+ years exp

CareFirst BlueCross BlueShield is seeking an Enrollment Technician II responsible for ensuring accurate and timely enrollment of members into their systems. The role involves coordinating with various teams and managing complex accounts to resolve discrepancies and maintain enrollment accuracy.

Health CareNon ProfitService Industry

No H1B

Responsibilities

Enroll subscribers and dependents for all lines of business as requested via fax, U.S. mail, and/or e-mail for complex accounts. Verify enrollment status, make changes to membership records, research and resolve enrollment system discrepancies, process membership terminations, and other forms of enrollment events. Complete monthly reconciliation processes and resolve discrepancies in a timely manner

Coordinate with the Account Installation Team as it pertains to member identification card process to ensure cards are not released until all enrollment updates are completed and audited. Coordinate with the Billing Technician to ensure that all group enrollments are processed prior to running the monthly bill

May assist with initial training for new hires and training refreshers for experienced hires

Qualification

Membership enrollmentData analysisHealth insurance softwareMicrosoft Office SuiteCustomer serviceTeamworkAdaptabilityAttention to detail

Required

High School Diploma or GED

3 years' experience in membership enrollment, member services, billing, claims operations, and/or data analysis

Must be able to work effectively in a team environment

Must be able to adapt swiftly to multiple and rapidly changing priorities

Must be able to learn and comprehend details of client accounts, process flow diagrams, and health insurance enrollment software

Must be able to work effectively with large amounts of member enrollment data, paying close attention to detail upon entering data into the appropriate CareFirst system

Must be able to utilize Microsoft Office Suite, especially Excel

Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence

Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging

Must be eligible to work in the U.S. without Sponsorship