NOC Tier 1 Shift Lead jobs in United States
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ASRC Federal · 8 hours ago

NOC Tier 1 Shift Lead

positionSpringfield, VA
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

ASRC Federal is a leading government contractor furthering missions in space, public health, and defense. The NOC Tier 1 Shift Lead is responsible for overseeing a team of Tier 1 Network Operations Center technicians, ensuring efficient monitoring and resolution of network issues while maintaining operational efficiency in a 24/7 environment.

ConsultingGovernmentInformation TechnologyLogisticsProfessional ServicesSpace TravelStaffing Agency
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Overseeing a team of Tier 1 Network Operations Center (NOC) technicians during assigned shifts
Ensuring efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments
Providing technical guidance and escalating complex issues to higher-tier support
Maintaining operational efficiency

Qualification

ITIL v3CompTIACCNANetwork fundamentalsNetwork monitoring toolsTicketing systemsAnalytical skillsProblem-solving skillsCommunication skills

Required

Relevant certifications such as ITIL v3, CompTIA, CCNA
A minimum of five (5) years' relevant experience in Tier 1 support operations
Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques
Hands-on experience with network monitoring tools and ticketing systems
Excellent problem-solving and analytical skills to identify and resolve network issues efficiently
Effective communication skills for interacting with customers, technical teams, and management
Current, active EOD (Entry On Duty) for the DHS Background check

Benefits

Health care
Dental
Vision
Life insurance
401(k)
Education assistance
Paid time off including PTO
Holidays
Any other paid leave required by law

Company

ASRC Federal

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ASRC Federal provide mission-critical services to federal government agencies dedicated to defense, civil and intelligence support.
dateFounded in 2003
location
Beltsville, Maryland, USA
people-size5001-10000 employees
web-link
http://www.asrcfederal.com/

Funding

Current Stage
Late Stage

Leadership Team

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Jennifer Felix
President & Chief Executive Officer
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Joseph Winthrop
Chief Financial Officer
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