Oracle Cloud Service Delivery Manager (SDM) jobs in United States
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IBM · 12 hours ago

Oracle Cloud Service Delivery Manager (SDM)

positionLisle, IL
timeFull-time
remoteHybrid
senioritySenior Level, Lead/Staff
date8+ years exp

IBM Consulting focuses on building long-term relationships and collaborating closely with clients globally. The Oracle Cloud Service Delivery Manager (SDM) is responsible for the end-to-end delivery and continuous improvement of Oracle Cloud services, ensuring they meet SLAs and provide a high-quality customer experience.

Business DevelopmentBusiness Information SystemsCRMData ManagementFoundational AISoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Own end-to-end service delivery for Oracle Cloud services (OCI, SaaS, PaaS)
Manage SLAs, OLAs, KPIs, and service reviews
Lead incident, problem, and change management aligned with ITIL processes
Conduct root cause analysis and drive preventive actions
Coordinate with Oracle Support (SRs, Sev-1 escalations, MOS)
Manage customer expectations, escalations, and communications
Present service performance, risks, and improvement plans to leadership
Ensure compliance with enterprise security, regulatory, and audit requirements
Enforce Oracle Cloud governance standards and controls
Monitor and optimize Oracle Cloud costs (OCI cost management, tagging, budgets)
Support licensing, contracts, renewals, and ULA discussions
Identify automation and operational efficiency opportunities
Conduct regular governance meetings with you to review open issues and escalated support requests, answer questions, provide metrics on support and change requests, and escalate solutions to problems
Assist with coordinating upgrade and migration plans, when necessary

Qualification

Oracle Cloud Infrastructure (OCI)Oracle SaaS ERPOracle SaaS HCMOracle SaaS SCMService delivery experienceITIL process knowledgeITSM tools ServiceNowITSM tools RemedyITSM tools JiraOracle Cloud networkingStakeholder communicationProactive mindsetOracle Cloud certificationsPMP / Agile / SAFeLeadership abilitiesDetail-oriented mindset

Required

8+ years of experience in Oracle Cloud or service delivery roles
Strong hands-on knowledge of Oracle Cloud Infrastructure (OCI)
Experience with Oracle SaaS (ERP, HCM, SCM) and/or Oracle PaaS
Understanding of Oracle databases, middleware, and integrations
Familiarity with Oracle Cloud networking, IAM, security, and monitoring
Experience using Oracle Support (MOS), SR management, and escalations
Proven experience in service delivery or managed services environments
Strong ITIL process knowledge (Incident, Problem, Change, Release)
Experience with ITSM tools (ServiceNow, Remedy, Jira, etc.)
Excellent stakeholder and customer-facing communication skills
Strong leadership, coordination, and escalation management abilities
Ability to balance technical depth with business priorities
Structured, detail-oriented, and proactive mindset
Able to travel per project and organizational needs

Preferred

Oracle Cloud Infrastructure (OCI) certifications
ITIL (Foundation or higher)
PMP / Agile / SAFe (optional)

Company

IBM

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IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.
dateFounded in 1911
location
Armonk, New York, USA
people-size10001+ employees
web-link
http://www.ibm.com

H1B Sponsorship

IBM has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3032)
2024 (3301)
2023 (2160)
2022 (1809)
2021 (1157)
2020 (2669)

Funding

Current Stage
Public Company
Total Funding
unknown
2011-01-14IPO

Leadership Team

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Alain Bénichou
Chief Executive Officer, IBM Greater China Group
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Alex Yang
CTO and Chief Architect

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