Acadia Federal Credit Union · 18 hours ago
Lead Member Service Representative
Presque Isle, ME
Full-time
Hybrid
Mid, Senior LevelAcadia Federal Credit Union is seeking a full-time Lead Member Service Representative to enhance member experiences and support branch operations. The role involves leading and training Member Service Representatives while ensuring effective service delivery and team development.
BankingFinanceFinancial ServicesNon Profit
Responsibilities
Lead and support the Member Service Representatives (MSRs)
Ensure members and potential members receive knowledgeable, friendly, and consistent support
Oversee the training, scheduling, and daily workflow of MSRs
Assist on the front line as needed
Partner closely with the Branch Manager to support hiring, coaching, and performance development
Help ensure team members are confident, engaged, and prepared to meet members’ financial needs
Qualification
Required
Experience in a leadership role within a customer service environment
Strong interpersonal and communication skills
Ability to coach and develop team members
Experience in training and scheduling staff
Comfortable working in a flexible location during training and pre-opening period
Commitment to providing excellent member service
Benefits
Health, disability, and life insurance
Paid earned time off
401(k) matching retirement plan
Company
Acadia Federal Credit Union
Acadia Federal Credit Union is a nonprofit firm that provides online banking, accounting, financial product and services.
Founded in 1963
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joey Cannan
President & CEO
Recent News
2025-12-02
2025-07-14
Company data provided by crunchbase