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EverBank · 15 hours ago

HRIS & Shared Services Leader

Jacksonville, FL

Full-time

Onsite

Senior Level, Lead/Staff

$166K/yr - $224K/yr

8+ years exp

EverBank is a nationwide specialty bank providing high-value products and services to consumer and commercial clients. The HRIS & Shared Services Leader is responsible for overseeing the HR technology ecosystem and shared services operations, ensuring that HR systems and processes enhance the employee experience and operational excellence while maintaining compliance and data governance.

FinanceFinancial Services

Responsibilities

Develops and executes a multi-year HRIS & Shared Services strategy aligned to organizational goals and workforce needs

Ensures HR processes, records, and audits comply with local, state, federal, and provincial requirements; maintain comprehensive documentation and controls

Designs the HR service delivery model (processes, staffing, SLAs, knowledge management) to ensure consistent, efficient, and high-quality support across a multi-state footprint

Partners with senior leadership to translate strategic priorities into measurable HR operational and technology outcomes, informed by metrics and insights

Owns the architecture, roadmap, and governance of HCM platforms (ADP, Deskpro, MeBeBot, etc.), including configuration, integrations, releases, and change controls. Directs system administration, access management, and data security to align with internal controls, privacy requirements, and regulatory obligations

Evaluates and drives adoption of HR tech modules (Core HR, Payroll, Talent, Time, Benefits, Learning) and adjacent tools to optimize the HR ecosystem

Implements and optimizes case management platforms (Deskpro, MeBeBot, etc.) to streamline workflows, reduce cycle times, and increase employee satisfaction

Expands self-service and knowledge management, ensuring accurate, accessible content and continuous improvement of service channels

Designs and deploys AI-enabled capabilities (chatbots, intelligent routing, generative content, process automation, predictive analytics) to improve quality, speed, and consistency of HR services. Establishes guardrails for responsible AI use, including bias, privacy, and security considerations, measure impact on user experience and operational metrics

Owns HR data governance: standards, data quality, reconciliation, lineage, and stewardship across systems and integrations

Qualification

HRIS platformsHR data analyticsAI adoptionADPCase management toolsData governancePeople leadershipCompliance knowledgeCross-functional collaboration

Required

8 years of experience leading HR Programs, Operations, and HRIS Systems

Previous experience as a People Leader for large organization

Preferred

10+ years of experience leading HR Programs, Operations, and HRIS Systems

Knowledge of HR functions, processes, information systems, policies, compliance requirements and best practices

Demonstrated ability to oversee and maintain HRIS system configurations, troubleshooting technical issues, implementing upgrades, and ensuring data accuracy and integrity - ADP, Workday, UKG, etc

Ability to work effectively with cross-functional teams, HR business partners, and other internal and external stakeholders to achieve common objectives and address HR-related needs

University (Degree) Preferred