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Qualfon · 8 hours ago

Remote Pharmacy Customer Service Representative ( SC)

United States

Full-time

Remote

Entry Level

$14/hr - $14/hr

1+ years exp

Qualfon is focused on delivering engaging interactions and positive experiences. They are seeking customer service professionals to assist customers, pharmacies, and doctor offices regarding patient pharmacy benefits in a fully remote capacity.

Business DevelopmentOutsourcing

Responsibilities

Answer incoming calls and assist customers, pharmacies, and doctor offices

Research information in databases to resolve customer service issues

Maintain composure in escalated situations

Operate accurately and efficiently in a fast-paced environment

Handle multiple responsibilities at one time

100% attendance during training

Qualification

Call Center experienceWork at home experienceVerbal communicationComputer savvyProblem solvingListening skillsMulti-taskingBasic math skillsProfessional attitudeWritten communication

Required

Must live in the State of South Carolina

At least 1 year of work at home experience required

Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance

Excellent verbal, written, and listening skills

Professional and articulate voice

Ability to multi-task in several computer applications at once while holding a conversation with a customer

Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude

Computer savvy and can resolve minor technical issues with minimal assistance

Basic math skills required

Ability to problem solve

At least 18 years of age or older

High School Diploma or GED

Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible)

Operating system – Windows 11

Webcam-Video available

The computer must have at least a minimum of 8GB of RAM

Minimum of 128GB storage available

High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot

Wired provider- No mobile broadband connections allowed

Upload speed of 25 Mbps; Download speed of 50 Mbps

The Internet service provider (ISP) must be highly stable with 1% or less packet loss

Latency under 100ms

USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved

Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT