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City of Baltimore · 2 days ago

Victim Services Coordinator - GSS III

Baltimore, MD

Full-time

Onsite

Entry, Mid Level

$66K/yr - $113K/yr

1+ years exp

The City of Baltimore is dedicated to enhancing community safety and engagement, and they are seeking a Victim Services Coordinator to deliver effective case management services to victims of crime. This role involves conducting community needs assessments, providing case management, and collaborating with community partners to improve services for victims of violence.

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Responsibilities

Conduct community needs assessments, outreach and education as it relates to victims services

Provide case management services and support to clients enrolled

Develop and maintain knowledge of crime victimization and best practices in victim services

Maintain confidentiality of victim and departmental information

Refer victims and families to victim services providers and wraparound supports

Facilitate peer support groups with clients of the program

Attend non-traditional therapy classes with clients

Facilitate Youth Ambassador / Peer Educator program around trauma awareness

Partner with Victim Services Managers to monitor efforts of community partners in providing services to victims of violence and provide updates accordingly

Deliver timely and thorough reporting of project deliverables to immediate supervisor

Attend community meetings and assist in the development of public information campaigns, as appropriate, for Baltimore City residents and the wider community

Attend and participate in inter-agency meetings, professional group meetings and related activities; attend workshops, conferences, and classes to increase professional knowledge; serve on committees as assigned; stay abreast of new trends and innovations in the field of victim services

Complete and submit bi-weekly case notes

Maintain case files on data management software

Qualification

Case managementCommunity engagementVictim servicesMicrosoft Office SuiteLawsRelationship buildingProblem solvingCommunication skillsOrganizational skillsSelf-motivated

Required

Bachelor's degree in Criminal Justice, Sociology, Psychology, or related social or behavioral science and/or 1 – 3 years related experience

Experience with law enforcement, prosecution and/or victim services response to violence

Proven ability to work with stakeholders from multiple disciplines

Ability to build lasting relationships and trust with service providers and victims of crime

Ability to uncover needs and concerns of victims

Experience managing sensitive information

Self-motivated and results-oriented

Knowledge of the dynamics of human behavior, and the psychological, social and vocation aspects and best practices in working with victims of crimes

Ability to communicate effectively, problem solve, coordinate efforts with multiple agencies and/or organizations, and work effectively with people from diverse backgrounds

Knowledge of Microsoft Office Suite

Skilled in the use of office software applications to prepare reports and use software to develop information; able to enter data in required management reports

Knowledge of local, state, and federal laws pertaining to victims of violence

Excellent organization skills with proven ability to meet multiple deadlines and balance numerous projects in a fast paced and changing environment