ServiceNow · 9 hours ago
Senior Director, Technology Workflows Services (Americas Leader)
Santa Clara, CA
Full-time
Hybrid
Director/Executive
$229K/yr - $412K/yr
15+ years expServiceNow is a global market leader in AI-enhanced technology, empowering organizations to find smarter ways to work. The Senior Director of Technology Workflows Services will lead service delivery execution for Technology Workflows customers across the US and Canada, focusing on customer satisfaction and business value realization.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Partner with the Acceleration & Modernization (A&M) team to actively lead programmatic rollout of AI-powered delivery solutions and automation capabilities, driving adoption of intelligent tools that enhance consultant productivity, accelerate time-to-value, and optimize delivery outcomes
Develop and execute a comprehensive business plan for Technology Workflows (including IT Service Management, IT Operations Management, IT Asset Management, DevOps, Security Operations, Risk & Compliance, and related platform capabilities) in the Americas, focusing on market expansion, differentiation, and customer success
Lead regional sales strategies, drive portfolio performance, and achieve or exceed services revenue targets for the Technology Workflows suite
Stay on top of industry and regional trends, identifying new opportunities to enhance and expand ServiceNow Technology Workflows adoption
Provide active, visible leadership to a team of workflow professionals, fostering a high-performance and customer-centric culture
Build and maintain strong executive relationships with key customer stakeholders, including CIOs, CTOs, CISOs, and technology leadership teams
Champion high-quality delivery and customer satisfaction, leading continuous improvement initiatives globally and locally
Engage with senior customer leaders to shape technology transformation roadmaps and drive successful business outcomes
Monitor key delivery metrics, using insights to improve operational efficiency and service excellence
Travel up to 50% annually based on business and customer needs
Lead collaboration with cross-functional teams across Product, Sales, Customer Excellence Group (CEG), Marketing, Training, Sales Enablement, and Partner organizations to ensure seamless implementation and expansion of Technology Workflow solutions
Lead strategic alignment with ServiceNow technology and implementation partners, supporting joint business goals and ecosystem growth
Mentor and guide ServiceNow technology workflow consultants and partner ecosystem resources
Engage with Technology industry communities to represent ServiceNow and share best practices and insights
Qualification
Required
15+ years of leadership experience in Enterprise Technology Customer Success and Services, with a proven track record in IT and Security service delivery, program management, and consulting at scale
Extensive consulting experience within global, enterprise-scale organizations, with focus on ITSM, ITOM, ITAM, Security Operations, Risk, or ServiceNow Technology Workflow solutions
Deep understanding of the IT workflow automation landscape, including ServiceNow platform capabilities, and familiarity with industry competitors and trends
Experience leading and mentoring large teams (100+ members) across cross-functional projects and services portfolios
Demonstrated expertise in developing and scaling service capabilities and portfolios, particularly in cloud-based and SaaS technology workflows
Proven ability to consult, influence, and establish credibility with executive-level stakeholders, including CIOs, CTOs, CISOs, and other technology leaders
Exceptional people leadership skills, including coaching, mentoring, and talent development
Ability to lead and inspire teams—even those not in a direct reporting line—toward common goals and outcomes
Dedication to customer success and continuous improvement
Extensive experience delivering customer success and services to IT and Security personas, with deep understanding of their operational challenges, business priorities, and technology transformation drivers
Strong passion for technology and digital transformation, and its impact on enterprise business outcomes
Experience leading collaboration with cross-functional teams across Product, Marketing, Training, Sales, Sales Enablement, and external partner organizations
Ability to communicate complex technical solutions clearly to diverse audiences, both technical and non-technical
Outstanding organizational, time management, and communication skills (written, verbal, and presentation)
Preferred
ServiceNow experience and certifications (e.g., CIS, ITSM, ITOM, Security Operations, or platform certifications) are highly desirable
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase