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Blue Cross Blue Shield of North Dakota · 20 hours ago

Associate Customer Service Representative (Remote-March 2026)

United States

Full-time

Remote

Entry Level

1+ years exp

Blue Cross Blue Shield of North Dakota is an insurance company dedicated to providing personalized service and access to care. The Associate Customer Service Representative will assist and educate members, providers, or customers on products and plans while resolving inquiries and maintaining positive relationships.

Health Care

Growth Opportunities

No H1B

Responsibilities

Provides assistance, service, and education to members, providers, or customers through various channels including telephone, internet, and written inquiries

Ensures accuracy and timeliness in responding to inquiries

Processes and resolves customer issues with varying complexities

Documents interactions and correspondence with members or providers in a clear and concise manner and ensures they are tracked appropriately so they are easily accessible

Applies intermediate computer-based skills to navigate multiple systems and internal resources to address inquiries and gather plan details for members or providers while maintaining timeliness standards and inventory levels

Maintains base knowledge of insurance terms and practices along with various company offered products

Address and resolve a range of issues, from routine to moderately complex, using established procedures and sound judgment

Demonstrate the ability to independently manage common problems while recognizing when to seek guidance more complex or unfamiliar situations

Maintain awareness of available resources and support channels to ensure timely and effective issue resolution

Qualification

Customer serviceTechnology savvyInsurance knowledgeCommunication skillsProblem-solving

Required

A High School Diploma or GED with 1 year of experience in customer service or related experience is required

Experience in hospitality, healthcare, or an office-based setting is highly preferred

A private work-space and fast-paced internet with a hard-wired internet connection

Strong communication skills both verbally and written

Technology savvy with the ability to navigate multiple computer programs and application systems

Willingness to learn new skills

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Benefits

Affordable medical, dental and vision coverage accepted throughout the United States

Employer funded Lifestyle Spending Accounts and Health Savings Accounts. Voluntary employee contributions to Health Savings Accounts and Flexible Spending Accounts

Employer-paid life and disability insurance

401(k) retirement plan with company match and immediate vesting

Paid holidays, paid time off (PTO), PTO donation program, and paid parental leave

Voluntary benefits including Accident, Hospital Indemnity, Critical Illness, Term/Whole Life, Cancer Care Insurance, and more.

Robust mental health offerings including an Employee Assistance Program, Learn to Live, meQ.

Comprehensive learning and development opportunities and an Educational Assistance Program.

16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.

Employee recognition, community initiative events and yearly company outings.

Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.

Opportunities to connect through employee committees.