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Borsheims · 2 days ago

Watchmaker - Full Time Omaha, NE

Omaha, NE

Full-time

Onsite

Mid Level

Borsheims is a luxury jewelry and gift retailer and a proud member of the Berkshire Hathaway family. They are seeking a full-time Watchmaker to perform watch repairs and communicate with customers regarding job complexities and completion dates.

E-CommerceFashionLifestyleRetail

Responsibilities

Repair, clean and adjust watches using watchmaker tools and machinery

Review incoming repairs for instructions and completion date

Prioritize jobs and maintain a clean work area daily

Assist in ordering parts and tools needed to complete repairs

Follow a set budget and order efficiently

Maintain workflow and an awareness of repair due dates

Communicate regularly with Customer Service Reps to ensure jobs are completed by the promised date

Assist in training others in the Watch Repair Department on duties while also delegating and coaching to enhance others' overall watch knowledge

Promptly and effectively answer questions from customers and team members regarding repairs, job charges, job complexities, and completion dates

Qualification

Watch repairWatchmaker toolsMechanical watchesQuartz watchesAutomatic watchesOrganizedEager to learnCustomer serviceDetail orientedCollaborative

Required

Detail Oriented & Organized. Repair, clean and adjust watches using watchmaker tools and machinery. Review incoming repairs for instructions and completion date. Prioritize jobs and maintain a clean work area daily

Efficient & Timely. Assists in ordering parts and tools needed to complete repairs. Follows a set budget and orders efficiently. Maintain workflow and an awareness of repair due dates. Communicates regularly with Customer Service Reps to ensure jobs are completed by the promised date

Collaborative. Assists in training others in the Watch Repair Department on duties while also delegating and coaching to enhance others' overall watch knowledge

Eager to Learn. Like to learn and participate in continuing education, training programs, and seminars

Service-Minded. Promptly and effectively answer questions from customers and team members regarding repairs, job charges, job complexities, and completion dates. You know exactly what to do to make our customers happy and help our frontline employees and Borsheims shine

Ability to work assigned schedule on a regular basis

Ability to communicate with customers, co-workers, and business contacts in a courteous and professional manner

Ability to see well enough to read small print, identify merchandise, and read a computer screen and printout with aid of minor magnification, check quality of work on small parts or entire pieces of watch items

Ability to hear and speak well enough to converse with others in person, via telephone and paging system

Ability to move about the store from department to department, get behind narrow counter areas, and bend down or reach up into drawers/shelves

Dexterity to write in small print, hold on to and use watchmaker tools, handle small watch parts while repairing, bend over and pick up dropped materials, operate a computer keyboard, and operate office equipment

Stamina to sit for over eight hours and focus on small, detailed work

Ability to work in a shop environment i.e. elevated noise, steamer, minor dust, etc

Ability to lift and carry approximately 20 lbs