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HealthFitness · 13 hours ago

Fitness Program Manager III

Washington, DC

Full-time

Onsite

Mid, Senior Level

$58K/yr - $60K/yr

5+ years exp

HealthFitness, a Trustmark company, is a leader in providing fitness solutions that engage and connect people. The Fitness Program Manager III will direct multi-site program operations, ensuring contract commitments are met while delivering services that result in positive outcomes and member experiences.

Health Wellness & Fitness

Responsibilities

Manages and directs all operational aspects of a midsized, single client on-site fitness program ensuring the highest level of participation, results achievement, and customer satisfaction in the delivery of programs and services

Responsible for contract compliance, development of and adherence to the strategic business plan, staff supervision, training, and development, design and facilitation of a variety of health &fitness programs, and various administrative duties including developing outcomes focused management reports

Also implements and instructs individual and group fitness programs, provides floor supervision, fitness testing, exercise prescriptions, and orientations

Carries out supervisory responsibilities in accordance with HealthFitness policies, procedures and applicable laws including recruiting, orienting, training, evaluating, developing, and planning the succession of associates

Plans, assigns, and directs work assignments to ensure staff remain challenged and productivity is maximized; provides training and development opportunities to promote and encourage career growth

Ensures all staff is properly trained and hold appropriate certifications necessary for safe and effective program delivery; provides continuous feedback and coaching to all program staff to ensure quality of all programs and services being delivered

Conducts formal performance appraisals on an annual basis and initiates formal corrective action process when warranted

Leads regular individual and group staff meetings to ensure associates are informed about HealthFitness, client and program events, initiatives, and status

Submits employment forms, payroll records and billing worksheets accurately and according to contract provisions and HealthFitness policies

Ensures contract compliance

Manages client relationship to ensure that high customer satisfaction is maintained and HealthFitness value is reinforced

Develops and implements the yearly strategic business plan to identify contract deliverables, program/ service offerings and initiatives, targeted outcomes, and marketing strategy to meet client objectives

Prepares and manages operating budget

Ensures expenditures are made in accordance with applicable policies and procedures

Manages the development of outcomes focused programs to meet client objectives; interfaces with client company management and peripheral departments as appropriate to assess client needs and identify HealthFitness programming solutions

Tracks participant and program data for measurement of individual and program goal achievement, outcomes, and results; creates outcomes focused management reports based on the identified business plan goals and objectives

Directs the implementation of fitness center based individual and group fitness programs, health education activities, motivational programs, and special events; coordinates marketing and communications to maximize program engagement, bringing in HealthFitness Corporate support as appropriate

General oversight and management of Fitness Center(s) operations

Manages all fitness center program activities in accordance with HealthFitness operational, quality, safety, and service standards

Designs and develops outcomes focused programs and interventions including data collection and evaluation process; delivers personalized services and other programs to participants as applicable

Coordinates marketing and communications to maximize program engagement, bringing in HealthFitness Corporate support as appropriate

Maintains accurate records and ensures confidentiality of data collected during health assessment and health promotion/membership activities in accordance with HealthFitness requirements, including if applicable file transfer, processes, collaborating with related suppliers and/or storage

Other duties as needed/assigned

Qualification

Group Exercise certificationPersonal Trainer certificationFitness assessmentLeadership skillsExercise prescriptionComputer proficiencyCustomer service skillsInterpersonal skillsOrganizational skillsCommunication skillsTeam management

Required

Bachelor's Degree in Exercise Science, Health Promotion, Kinesiology, or related discipline required; 5+ years related experience or the equivalent combination of education, certifications and experience

Minimum of 3 years of prior supervisory experience

Industry recognized Group Exercise certification from ACE, AFAA/NASM, ACSM, NCCPT or NETA or NCCA Accredited Personal Trainer certification from an Industry recognized and HealthFitness approved agency required

Current Adult CPR/AED/First Aid certifications from American Heart Association, American Red Cross, National Safety Institute, or American Safety & Health Institute required by start date. (Note: certification must have an in-person component and not 100% online/OSHA compliant)

Strong leadership, team management, interpersonal and customer service skills including the ability to motivate others

Ability to effectively organize and prioritize work demands

Computer proficiency in MS Office including at minimum Word, Excel, and Outlook

Proficiency in fitness assessment and exercise prescription

Ability to communicate with all levels of the organization