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UMass Chan Medical School · 18 hours ago

Director, Facilities Operations

Worcester, MA

Full-time

Onsite

Director/Executive

10+ years exp

UMass Chan Medical School is seeking a Director of Campus Operations responsible for overseeing various auxiliary services including Parking, Transportation, and Dining Services. This role involves strategic leadership, budget management, and ensuring quality operational services across all UMass Chan sites in Worcester County.

EducationHigher EducationMedical

Responsibilities

Responsible for strategic, fiscal, and operational leadership of assigned units

Participate in the formulation and monitoring of budgets and projections for departments and sites

Support development of long range and annual budgets including trust funds, operational and capital budgets for University Operational Services

Prepare all financial analysis regarding fee/rate structures in relation to assigned units

Preparation, implementation, and/or evaluation of major projects related to direct responsibilities

Prepare narrative and cost data reports for current as well as new UMass Chan programs

Reduce environmental impact of Operational Services in support of the Sustainability and Climate Action Plan goals

Manage contracted services including procurement and service delivery as required for assigned units

Oversee and supervise personnel responsible for carrying out all business operating systems and standards, related business requirements and operational staffing needs for assigned areas. Assess current business operating systems and service levels, processes, and workflows; initiate change as needed to ensure the department functions as a solution-oriented and valued resource

Develop and manage internal control procedures; coordinate reviews including but not limited to analyzing labor, operating and capital expense budgets in assigned areas and assures appropriateness of human and material resource allocations

Establish and implement departmental policies, goals, objectives, procedures, and key performance indicators conferring with senior leadership, clients, and staff members as necessary

Coordinate Operational Services departments in support of special events or emergencies

Responsible for ensuring quality operational services are provided at all relevant UMass Chan sites and acceptable service levels are maintained, for related departments, with UMMH in regard to 'shared services'

Participate in senior management discussions with representatives of UMMH related to shared institutional services for the hospital and projects involving outside consultants and public agencies

Participate in labor management meetings with various unions and UMass Chan labor relations representatives

Perform other duties as required

Qualification

Budget preparationStrategic planningOperational managementBusiness acumenFinancial analysisInfrastructure systemsVerbal communicationWritten communicationProblem-solvingLeadership skills

Required

Masters degree in business administration preferred OR Bachelors degree in management, business or related field with 10 years experience as an administrator

5 years of administrative experience in planning, budget preparation and forecasts for operational services

Strong business acumen and familiarity with operational best practices

Proven administrative and management ability in a complex environment preferably health care, university or other related service industry

Demonstrated performance in strategic and financial planning and analysis

Demonstrated ability to perform within budgetary constraints delivering a consistently break-even or profitable bottom line

Experience with the development and maintenance of accountable infrastructure systems including information technology, personnel and finance systems

Demonstrated outstanding verbal and written communication skills

Proven problem-solving skills including innovation, flexibility and creativity

Demonstrated leadership skills including the ability to build productive teams and motivate individuals at all levels of an organization in the pursuit of common objectives

Ability to travel as needed