Castle Group · 11 hours ago
Front Desk Supervisor
US-TX-Dallas
Full-time
Onsite
Entry, Mid Level
2+ years expCastle Group is a company focused on providing exceptional customer service in the hospitality sector. The Front Desk Supervisor is responsible for overseeing the Front Desk and Service Desk Attendants, ensuring residents' requests are handled efficiently and maintaining a high standard of service and safety within the community.
Real Estate
Responsibilities
Provides alternate assistance with on duty personnel as needed and covers desk shifts when needed
Develops the skillset and knowledge needed to perform all responsibilities of the Front Desk and Service Desk Attendant when coverage is required
Ensures front lobby and front of building are always at top visual quality
Keeps track of activity logs and incident reports, records, and forms for the General Manager’s or the Assistant General Manager's daily review
Escalates concerns/issues to General Manager or the Assistant General Manager for immediate resolve when necessary
Process work orders as needed
Monitors Emergency Response System and responds in a timely and efficient manner
Monitors and controls Electronic Security Control Systems if applicable
Ensures all safety precautions and procedures are followed while performing duties
Provides training for all newly hired Front Desk and Service Desk Attendants and ensures they are completing tasks in alignment with expectations
Other duties and responsibilities as assigned
Directly manage team of Front Desk Attendants and/or Concierge and Service Desk Attendants. May manage other positions dependent on site/ location
Carry out supervisory responsibilities in accordance with Castle’s policies and applicable laws
Responsibilities include interviewing, hiring, and training, developing and mentoring employees; planning, scheduling, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Qualification
Required
High school diploma or equivalency required
2+ years of administrative or experience in a luxury hospitality or residential environment
Previous experience in Customer Service is required
Proficient with Microsoft Office Suite or related software
Excellent verbal and written communication skills to receive and exchange ideas and information
Excellent interpersonal and conflict resolution skills
Must possess high attention to detail and organizational skills
Strong analytical and problem-solving skills
Strong working knowledge of customer service principles and practices
Ability to prioritize tasks and to delegate them when appropriate
Ability to act with integrity, professionalism, and confidentiality
Ability to lift 15lbs. following appropriate safety procedures
Ability to work in an upright standing position for long periods of time
Ability to walk and climb stairs
Ability to easily navigate the property/building as required to meet the job functions
Ability to perform extensive use of fingers for typing and visual use of the computer monitor
Ability to handle, grasp, feel objects and equipment
Ability to reach with hands and arms
Ability to repeat various motions with wrists, hands and fingers
Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone
Ability to respond verbally in an understandable, professional manner in person and over the telephone
Ability to stoop and bend
Able to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations
Preferred
Multiple language fluency is desirable, but not necessary
Company
Castle Group
Castle Group is a real estate firm providing property selling, buying and investment services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Craig Vaughan
President
Robert Donnelly
Founding Partner
Recent News
2025-09-04
Business Journals
2022-12-30
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