Atlas Roofing Corporation · 4 days ago
Customer Service Specialist - East Moline, IL
East Moline, IL
Full-time
Onsite
Mid Level
$45K/yr - $55K/yr
4+ years expAtlas Roofing Corporation is a leading manufacturer in North America that has expanded its operations since 1982. They are seeking a Customer Service Specialist to act as a liaison between customers and the company, managing account relationships and ensuring quality service.
Building MaterialConsumer GoodsManufacturing
Responsibilities
Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience
Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service
Handles all customer requests promptly managing customer orders from placement through shipment and billing
Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations
Advises management and outside sales of changes in lead time, or production problems that may impact customer service
Completes Special Approval Request and Buying Agreements for deviated pricing as necessary
Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum
Follows up proactively on quoted projects to assist in securing orders
Qualification
Required
Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience
Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service
Handles all customer requests promptly managing customer orders from placement through shipment and billing
Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations
Advises management and outside sales of changes in lead time, or production problems that may impact customer service
Completes Special Approval Request and Buying Agreements for deviated pricing as necessary
Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum
Follows up proactively on quoted projects to assist in securing orders
25% Travel
Customer account management experience preferably in a manufacturing environment
Excellent telephone skills (primary liaison between customer and company)
Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers
A four (4) year college degree preferred, or a minimum of four (4) years' experience in customer account management preferably in a manufacturing environment
High school or equivalent (Required)
Preferred
Customer service: 4 years (Preferred)
ERP systems: 4 years (Preferred)
Data entry: 4 years (Preferred)
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
Company
Atlas Roofing Corporation
Atlas Roofing Corporation is an innovative, customer-oriented manufacturer of residential and commercial building materials.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.73MKey Investors
U.S. Environmental Protection Agency
2024-07-16Grant· $0.73M
Leadership Team
Karl Kunz
Vice President
Recent News
2026-01-16
2025-09-17
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