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Chase · 23 hours ago

Business Manager III - Multimedia Content Developer - JPMorgan Wealth Management - Jersey City, NJ

575 Washington Blvd, Jersey City, NJ, 07310, US

Full-time

Onsite

Mid Level

$95K/yr - $165K/yr

Chase is a leading financial services firm, and they are seeking a Multimedia Content Developer within J.P. Morgan Wealth Management. In this role, you'll collaborate with cross-functional teams to design innovative training materials and support the adoption of new technology platforms to enhance the learning experience for employees.

BankingFinancial Services

Responsibilities

Work closely with Field Support, front-office partners, and key stakeholders to identify training content needs and ensure alignment with business objectives

Collaborate with legal, risk, and compliance teams to ensure all training materials align with policies and procedures

Partner with technology and product owners to deliver timely communications and support platform adoption

Serve as a day-to-day training resource for the front office on J.P. Advisors procedures, systems, and best practices

Engage the front office on new technology platforms and work with the Field Support team to manage and troubleshoot pain points

Create engaging content and design curriculum, including exercises and activities that enhance the learning process

Develop training materials and media, including audio, video, simulations, and eLearning modules

Establish criteria to assess learner performance and measure training effectiveness

Collaborate with key stakeholders on training content development, including analysis of source documents and data sets

Plan and deliver virtual instructor-led programs and eLearning initiatives

Maintain an online repository of training collateral, including guides, one-pagers, FAQs, and videos

Qualification

Instructional designAdobe SuiteCamtasiaHTMLAnalytical skillsCommunication skillsAdaptabilitySelf-starter

Required

Bachelor's degree or equivalent experience required

Excellent oral and written communication skills are a must

Adaptable, flexible, and willing to work in dynamic work environment

Website/HTML knowledge required, highly proficient in PowerPoint, Word, and Excel

Demonstrate use of analytical skills in a training organization, ability to work with staff at all levels of the organization, and proven ability to work independently and completely handle multiple responsibilities with high degree of accuracy, in a fast-paced high-pressure environment

Ability to take the lead in unstructured situations and ensure an optimal experience, and ability to get up to speed quickly with new or unfamiliar subject matter

Maintain a sense of urgency and ability to prioritize and multi-task; Ability to use multiple learning methods and link appropriate methods with subject matter