Client Service Associate (401(k) / Retirement Plans) jobs in United States
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NW Recruiting Partners · 2 days ago

Client Service Associate (401(k) / Retirement Plans)

NW Recruiting Partners is a retirement benefits firm focused on 401(k) plans, and they are seeking a Client Service Associate to support their operations. The role involves working with advisors and senior leadership to manage employer-sponsored plans, ensuring compliance and addressing participant needs.

Staffing & Recruiting
Hiring Manager
Gayle Luchini, PHR
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Responsibilities

Serve as a day-to-day contact for plan sponsors, HR/payroll teams, and plan participants
Support plan onboarding, ongoing maintenance, and service requests
Help prep annual plan reviews (data gathering, benchmarking reports, fiduciary/compliance documentation)
Track key deadlines for plan reviews, compliance testing, and governance tasks
Coordinate with recordkeepers, TPAs, and custodians
Assist with participant questions (rollovers, distributions, general plan support)
Maintain accurate CRM records and manage workflows and follow-ups
Help coordinate employee education materials and meetings

Qualification

Financial services experienceCRSP certificationClient service skillsMulti-system proficiencyAttention to detailClear communicationOrganizational skills

Required

1–4 years of experience in financial services with a client service or operations focus
Highly organized with strong attention to detail
Clear communicator with a client-first mindset
Comfortable working across multiple systems and spreadsheets
Motivated to learn and grow into increasing responsibility
You'll be expected to earn your CRSP within six months of joining

Preferred

Experience supporting 401(k) plans or retirement products strongly preferred
Series 7 is a plus, not required

Benefits

Medical/Dental/Vision – 100% paid for employees
401k with 4% match
Generous PTO and paid holidays

Company

NW Recruiting Partners

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We are a full-service boutique recruiting firm based on the West Coast, catering to a diverse range of clients, from start-ups to Fortune 500 corporations.

Funding

Current Stage
Early Stage
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