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Corewell Health · 10 hours ago

Financial Counselor

Grand Rapids, MI

Full-time

Onsite

Entry Level

2+ years exp

Corewell Health is a healthcare organization dedicated to assisting patients with their financial interactions related to healthcare expenses. The Financial Counselor serves as a patient advocate, helping navigate funding sources and providing financial guidance to support clinical needs.

Health CareHospitalMedical

Responsibilities

Conducts interviews and consults with patients and their families

Acts as the liaison between the patient and intake, registration or clinical staff, as well as outside organizations, on matters related to assisting the patient with securing a funding source

Investigates and makes recommendations on complex cases to secure third party funding sources including, but not limited to Medicaid, Medicare, auto, workers' compensation, COBRA, crime victims compensation, access to insurance exchange, liability coverage and grants

Participates in continuing education in order to stay current on relevant patient funding sources, Financial Assistance Policies, and Patient Financial Interaction Best Practices

Acts as the liaison between the price estimator and the patient

Responds to patient inquiries and provides on-site consultation and support as a liaison for billing, collections and denial management questions as needed, which may include collecting patient deposits or setting up payment arrangements if requested by the patient

Communicates and collaborates with patients and their families to resolve financial barriers to care

Evaluates qualification for financial assistance which may include Propensity to Pay evaluation and/or completion of the application process

Qualification

Health care revenue cycleMedical billingCustomer serviceFinancial/mathematical skillsMicrosoft OfficeHealth servicesHealth care administrationInformation technologyBusiness experienceAccounting experienceCRT-Application Counselor

Required

High School Diploma or equivalent

2 years of relevant experience, health care revenue cycle or equivalent, customer service, medical billing/third party payers, Microsoft Office, financial/mathematical skills, or business office experience