Purple Wave Auction · 1 week ago
Bilingual Account Manager Tier II
Dallas, TX
Full-time
Onsite
Entry, Mid Level
$70K/yr - $80K/yr
2+ years expPurple Wave Auction is a leader in the equipment auction industry focusing on construction, ag, fleet, and government equipment. They are seeking a Bilingual Account Manager Tier II who will build and maintain strong relationships with customers, ensuring their needs are met and expectations exceeded while advocating for the seller's interests within the organization.
E-CommerceInternetRetail
Responsibilities
Build and maintain strong, long-lasting relationships between the customer and Purple Wave through routine collaboration and communication
Understand customer needs and objectives, and proactively address any concerns or issues that arise
Act as the secondary point of contact for all customer inquiries, requests, and escalations
Expected to respond promptly to customer emails, inquiries, or concerns
Capacity to participate in customer open houses and industry trade shows as required
Develop a deep understanding of the customer's business within the industry, and how we can work together to achieve common goals
Conduct routine account reviews to assess customer satisfaction and identify opportunities for improvement
Collaborate with internal Purple Wave teams (such as sales, listing operations, marketing, accounting, and product development) to ensure alignment with customer goals and objectives
Identify opportunities for process efficiencies within business plans
Develop and maintain the Company Dashboard, accounts, and opportunities to effectively serve existing and prospective customers
Develop account plans outlining strategies for achieving customer satisfaction to maximize value for both the customer and the company
Work with Territory Managers and District Directors to set clear, measurable goals and track progress against these goals over time
Anticipate future customer needs and proactively develop solutions to address them
Collaborate with Territory Managers to identify and generate leads within assigned territories using the Company Dashboard, Territory Filter, and other available resources
Act as a trusted advisor and second point of contact to customers, providing expert guidance and support to help them overcome challenges and achieve their business objectives
Quickly and effectively resolve any issues or conflicts that arise, working closely with internal teams to find solutions
Ability to assess a situation, confer with necessary parties, and accurately communicate the information to the customer or Territory Manager
Track and analyze key account metrics, such as revenue growth, process efficiencies, and customer satisfaction
Implement ongoing account reviews to identify and address areas for improvement
Use data-driven insights to inform strategic decisions and optimize customer performance
Research and identify gaps and potential growth opportunities for Territory Managers
Undertake additional assigned duties as requested
Qualification
Required
Bilingual candidates who can speak, write, and understand Spanish
Bachelor's degree or relevant experience
2-4 Years of proven experience in account management, customer relations, or sales, preferably in a B2B (business-to-business) environment
Excellent interpersonal and communication skills, with the ability to build rapport and trust with customers at all levels
Flexibility to adapt to changing priorities and a fast-paced environment
Excellent organizational and time management skills, with the ability to manage multiple customer and company accounts simultaneously
Analytical mindset, with the ability to interpret data and draw actionable insights
Excellent attention to detail and accuracy
Strategic thinker with a proven proactive approach to problem-solving
Team player with a collaborative attitude and the ability to work effectively and cross-functionally
Must be able to make decisions quickly and effectively
Consistently exemplifies Purple Wave's core values of Trust, Team, Care, and Passion
Ability to work independently and manage multiple tasks and priorities
Applicants must be either a U.S. Citizen or eligible to work in the U.S
Requires the ability to successfully complete a background check
Preferred
Familiarity with CRM software and other relevant tools is a plus
Candidates may be requested to complete skills assessment testing
Benefits
Monthly Bonus Program - determined by the Company’s monthly revenue result and is paid on a “percent to plan” payout formula (90% = $300, 100% = $600, 110% = $900, 120% = $1,200).
This position includes company-provided cell phone and computer equipment.
Health, Dental, and Vision starting the first of the month following start date.
401(k) plan with an employer match up to 4% starting the first day of employment.
Company-paid Life Insurance benefit of $25,000 with options to add more through employee contribution starting the first of the month after 60 days of employment.
Fully paid Short-Term Disability provided by the Company.
Personal Time Off (PTO) annual amount of 120 hours which is prorated based on the number of days between the 60th day of employment and the end of the calendar year. May vary to comply with state requirements.
Eligible to participate in the Company Employee Stock Purchase Program (ESPP) after 90 days of employment, with enrollment opportunities each May and November.
Company
Purple Wave Auction
It is simple, Purple Wave is an Internet auction service that will sell your used equipment to the highest bidder. Straight. Simple. Sold.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Aaron McKee
Founder
Recent News
2025-09-13
2025-09-12
2025-08-22
Company data provided by crunchbase