Russell Tobin ยท 5 hours ago
ServiceNow Solution Architect
San Jose, CA
Contract
Hybrid
Senior Level, Lead/Staff
$70/hr - $70/hr
8+ years expRussell Tobin is seeking a ServiceNow Solution Architect who will be instrumental in designing and implementing complex ServiceNow solutions across various platforms. The role involves leading architectural design, customizing configurations, and ensuring seamless integrations while providing technical leadership and guidance to development teams.
ConsultingHuman ResourcesLegalStaffing Agency
Hiring Manager
Nancy Jaswal
Responsibilities
Lead the design and implementation of end-to-end ServiceNow solutions, including - ITSM, ITOM- CMDB, Service Mapping, CSDM, and or HAM/SAM and other ServiceNow applications
Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations
Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability
Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability
Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards
Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows
Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations
Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities
Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides
Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features
Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow
Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)
Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions
Experience in implementing HAM or SAM processes in ServiceNow platform
Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP
Expertise in Custom module implementations
Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
Qualification
Required
Experience: 8-10 years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role
Technical Skills: Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM- CMDB, Service Mapping, CSDM
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment
Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.)
Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability
In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance
Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence
Preferred
ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred
Experience with ITSM, ITOM- CMDB, Service Mapping, CSDM modules (Discovery, Orchestration, Event Management, SOM, CSM, SPM modules)
Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow
Experience with DevOps and CI/CD pipelines for ServiceNow deployments
Knowledge of automation tools and frameworks to drive operational efficiencies
Benefits
Expenses will be reimbursed at actuals by client
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
201-500 employees
H1B Sponsorship
Russell Tobin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
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