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Dexter · 10 hours ago

Claims Coordinator

Mount Pleasant, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Dexter is a premier manufacturer and supplier of trailer parts and accessories, and they are seeking a highly organized and customer-focused Claims Coordinator to manage and process various claims with accuracy and efficiency. The role involves reviewing claims for compliance, communicating with customers, and collaborating with internal teams to ensure effective resolutions.

Consumer GoodsManufacturing

Responsibilities

Review, analyze, and process claims in alignment with company policies and manufacturer guidelines

Communicate effectively with customers, dealers, and service providers to collect necessary documentation and resolve claim-related inquiries

Verify claim eligibility, ensuring all supporting documents meet warranty requirements

Maintain detailed and accurate records of all claims, including approvals, denials, and resolutions

Collaborate with internal teams, including Customer Service, Finance, and Technical Support, to facilitate efficient claim resolutions

Identify trends and recurring issues in warranty claims, escalating them as needed for further review

Provide timely updates to customers regarding claim status and resolution

Stay up to date on product warranties, industry regulations, and company policies

Ensure customers receive replacement products within 24 hours to promptly address service issues

Track all Return Merchandise Authorizations (RMAs) and ensure they are processed within seven business days

Qualification

Claims processingWarranty managementCustomer serviceCRM softwareMicrosoft Office SuiteAnalytical skillsCommunication skillsOrganizational skillsProblem-solving skillsAttention to detail

Required

High school diploma or equivalent required; associate or bachelor's degree preferred

2+ years of experience in a claims-related role, customer service, or administrative coordination

Strong attention to detail with the ability to manage multiple claims efficiently

Excellent communication, problem-solving, and organizational skills

Proficiency in warranty management systems, CRM software, and Microsoft Office Suite

Ability to work independently and collaboratively in a fast-paced environment

Preferred

associate or bachelor's degree preferred

Knowledge of warranty policies, claims processing, and industry best practices is a plus

Benefits

Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA

3% profit sharing in our Safe Harbor program

401(k) Plan with company contributions

Opportunities for internal career development and growth

Company

Dexter

Serving the industry for over 65 years, Dexter has earned a reputation as a trusted brand serving the utility trailer, recreational vehicle, marine, heavy-duty, agricultural, and specialty equipment manufacturers and distribution centers.

Founded in 1960

Elkhart, Indiana, USA

1001-5000 employees