Brunswick Corporation · 21 hours ago
Consumer Support Team Lead
Fond du Lac, WI
Full-time
Onsite
Mid, Senior Level
$86K/yr - $139K/yr
3+ years expBrunswick Corporation is a global marine leader dedicated to innovation and transforming experiences on the water. The Consumer Support Team Lead will lead and support a high-performing customer care team, overseeing daily operations and ensuring exceptional service experiences for customers.
BoatingFitnessIndustrialLifestyleManufacturing
Responsibilities
Lead, coach, and develop a customer care team to deliver consistent, high-quality customer service
Oversee daily team operations, including workload management, scheduling, and performance monitoring
Develop and implement training strategies to support team performance and growth
Serve as an escalation point for complex customer or dealer inquiries and issue resolution
Support training, onboarding, and ongoing development of team members
Identify process improvement opportunities and support change initiatives
Ensure adherence to company policies, procedures, and service standards
Qualification
Required
Minimum of 3–5 years of experience in customer service or customer care
Strong technical product knowledge and troubleshooting skills
Strong communication, problem-solving, and interpersonal skills
Proven track record of successful case de-escalations and conflict resolution
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office tools
Preferred
Prior leadership or supervisory experience
Demonstrated success in team development and performance management
Familiarity with call center or contact center operations
Passion for boating or marine products
Benefits
Medical
Dental
Vision
Paid vacation
401k (up to 4% match)
Health Savings Account (with company contribution)
Well-being program
Product purchase discounts
Company
Brunswick Corporation
Brunswick is a global leader in marine recreation, delivering innovation that transforms experiences on the water and beyond.
10001+ employees
H1B Sponsorship
Brunswick Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (35)
2023 (28)
2022 (42)
2021 (43)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
$1B2024-10-11Post Ipo Debt· $1B
1997-02-05IPO
Leadership Team
David Foulkes
Chief Executive Officer
Recent News
Investing.com
2026-01-06
Company data provided by crunchbase