EY · 4 hours ago
On-site Technology Support Technician
Kansas City, MO
Full-time
Onsite
Entry Level
$47K/yr - $85K/yr
2+ years expEY is a globally connected powerhouse seeking to build a better working world. As an On-site Technology Support Technician, you will be responsible for maintaining IT operations and providing support to customers in utilizing technology effectively in their daily work.
AccountingAdviceBusiness IntelligenceConsultingFinancial ServicesProfessional Services
Responsibilities
Support and maintenance of all technology within EY conference rooms
Microsoft Surface Hubs – Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary
Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings
Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
Additional technologies - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)
Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc
ServiceNow ticket management; prioritizing tickets and awareness of SLAs
Supporting Microsoft Windows and MAC operating systems
Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
Printer support (installation, configuration, relocation, and troubleshooting)
Event and Meeting Support (may occur on-site or off-site)
Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
VIP/White Glove support
Occasional after-hour support may be required
Qualification
Required
Support and maintenance of all technology within EY conference rooms
Understand how to configure surface Hub settings, including display and audio settings, and network configurations
Ability to reset or reconfigure the Microsoft Surface Hub device when necessary
Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections
Ensure that all Crestron devices are properly connected to the network and can communicate with each other
Diagnose and fix audio issues for Crestron devices, such as volume control, speaker output, and microphone functionality
Troubleshoot video issues for Crestron devices, including display problems and resolution settings
Diagnose and resolve connectivity issues for Microsoft Teams Rooms (MTR's) and ensure that the system is properly connected to the internal network
Ability to troubleshoot issues related to the MTR's user interface, including touch panel responsiveness and meeting controls
Ensure the MTR interface is properly displaying meeting information and controls
Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc
ServiceNow ticket management; prioritizing tickets and awareness of SLAs
Supporting Microsoft Windows and MAC operating systems
Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
Printer support (installation, configuration, relocation, and troubleshooting)
Event and Meeting Support (may occur on-site or off-site)
Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
VIP/White Glove support
Occasional after-hour support may be required
Outstanding customer service skills
Excellent communication skills
Great team mentality
Self-motivated, organized, detail oriented, ability to multi-task
Desire to learn and build a career as unique as you are
2+ years of on-site technical support experience, or degree in related discipline
Benefits
Medical and dental coverage
Pension and 401(k) plans
Paid time off options
Flexible vacation policy
Designated EY Paid Holidays
Winter/Summer breaks
Personal/Family Care
Other leaves of absence when needed to support your physical, financial, and emotional well-being
Company
EY is building a better working world by creating new value for clients, people, society, the planet, while building trust in the capital markets.
10001+ employees
H1B Sponsorship
EY has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10242)
2024 (9877)
2023 (10966)
2022 (9394)
2021 (5652)
2020 (8849)
Funding
Current Stage
Late StageLeadership Team
Jonathan Williamson
Chief Operating Officer
Abhishek Sen
Partner
Recent News
2025-12-24
2025-12-15
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