Carolina Cat ยท 22 hours ago
Technical Communicator
Charlotte, NC
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expCarolina Cat is a family-owned company that has been serving the community since 1926, focusing on equipment supply for critical infrastructure. They are seeking a Technical Communicator to act as the principal internal contact for equipment manufacturers, providing service and repair information and creating manuals for technicians.
ConstructionSales
Responsibilities
Receives service/repair assignment from Department Manager
Reviews manufacturers and trade catalogs, drawings, and other data relative to operation, maintenance, and service of equipment
Organizes material and completes writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology
Maintains records and files of work and revisions
Selects photographs, drawings, sketches, diagrams, and charts to illustrate material. Arranges for formatting, reproduction, and distribution of material
Participates in meetings, seminars, and training sessions to obtain information on new products to better provide technical assistance
Expedites location of part numbers and custom parts for machines serviced/repaired
Assist Service staff and Technicians with troubleshooting and resolution with product issues
Use DSN system to communicate product issues to Caterpillar. Follow-up with Caterpillar as needed
Respond to internal and external customer inquiry and questions in a timely fashion
Elevate high priority issues and customers to Manager, Technical Services and Caterpillar District Service Representatives
Provide technical advice on warranty issues to warranty analysts
Prepare failure analysis reports as needed by Caterpillar and/or customer
Demonstrate and promote company core values
Other duties as assigned
Qualification
Required
High school diploma or general education degree (GED) required
Associates degree desirable with ten years Caterpillar experience, and five years with Carolina Cat preferred
Functional knowledge of CAT products, with a large focus on CAT GCI products
Expert troubleshooting skills (Electrical, Hydraulic), and expert use and application of all Caterpillar diagnostic tools, electrical and electronic system applications
Comprehensive knowledge of the application, operation, repair and function of Caterpillar equipment and engines
Exceptional problem-solving techniques and knowledge of repair options for Caterpillar machines, engines, and components
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Functional knowledge of key operating systems: DBS, ServiceLink and MDS
Expert knowledge of critical CAT applications: SIS 2.0, ET, TMI, SIMSi
Functional capability with Microsoft Office suite of application
Company
Carolina Cat
Carolina CAT provides construction and power generation equipment and truck sales and service.
1001-5000 employees
H1B Sponsorship
Carolina Cat has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (1)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageCompany data provided by crunchbase