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HMH · 14 hours ago

Content Specialist

USA

Full-time

Hybrid

Mid, Senior Level

$85K/yr - $90K/yr

5+ years exp

HMH is a learning technology company committed to delivering connected solutions that engage learners and empower educators. The Content Specialist is responsible for providing customized pre-sales support to school customers, collaborating with sales partners to deliver tailored presentations and demonstrations that address customer needs.

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Responsibilities

Collaborate with Account Executives, Solution Support Group Directors, and peers, to customize the sales message with awareness of customer needs, campaign issues, and competitive knowledge

Explore customer needs for education solutions

Deliver virtual and onsite pre-sales product presentations and platform demonstrations tailored to customer and sales needs using multiple platforms and software

Handle customer questions and overcomes objections

Demonstrate product knowledge to position products in a way that reflects product strengths while aligning with market issues, curriculum trends, and customer needs

Utilize knowledge of competitors’ products to enhance product positioning in HMH product demonstrations

Provide initial training and ongoing support for sales pilots

Deliver data driven customer presentations to support the Customer Success team in driving annual renewable revenue when requested

Expertise with Zoom, PPT, Teams and onsite product/lesson demonstrations

Learn to create Camtasia videos to support Request For Proposal. (RFP) submissions, sales opportunities, and pilots

Ready to learn Salesforce and other HMH software programs as required

Demonstrate understanding of assigned disciplines including core and supplemental products as well as pedagogy and technology associated with assigned HMH products

Learn multiple content areas as requested by Director

Learn data driven instructional exploration techniques to support the sales and Customer Success teams when requested

Project work as assigned

Utilize AI to enhance workplace and customer account performance

Qualification

K-12 teaching experienceSales presentationsProduct demonstrationsDigital literacyBilingualPersuasive presentationAI utilizationCommunicationCollaboration skillsOrganizational skills