Lutheran Health Network ยท 1 hour ago
Financial Counselor I
Warsaw, IN
Full-time
Onsite
New Grad, Entry Level
0+ years expLutheran Health Network is seeking a Financial Counselor I to support patient access and revenue cycle operations. The role involves verifying insurance coverage, securing financial arrangements, and providing financial counseling to patients to ensure a positive financial experience.
Responsibilities
Establishes payment arrangements with patients according to departmental policies and procedures
Accurately completes and submits financial assistance applications and follows up on required documentation
Verifies insurance eligibility and benefits, and ensures appropriate authorizations are obtained when applicable
Reviews daily admission and missed opportunity reports to ensure all accounts have a valid payment source or financial counseling documentation
Responds to patient inquiries regarding account balances, billing concerns, and insurance coverage; returns all patient calls in a timely and professional manner
Reviews and processes adjustment requests and monitors approved adjustments for accuracy
Maintains account documentation by recording all actions and communications in the appropriate system using correct comment types
Establishes and maintains communication with patients throughout the continuum of care, including pre-admission, point-of-service, and post-discharge financial follow-up
Coordinates with other departments as needed to resolve account issues and ensure account accuracy
Retrieves and responds to voicemails from departmental customer service lines and ensures timely follow-up
Performs other duties as assigned
Maintains regular and reliable attendance
Complies with all policies and standards
Qualification
Required
0-2 years of experience in healthcare registration, billing, collections, or a related field required
Knowledge of healthcare billing and insurance verification processes
Strong interpersonal and communication skills with a customer service focus
Ability to organize and prioritize tasks in a fast-paced environment
Proficiency in Microsoft Office and electronic health record systems
Ability to maintain confidentiality and professionalism in all patient interactions
Preferred
2-4 years of experience in financial counseling or insurance verification preferred
Company
Lutheran Health Network
Lutheran Health Network is a family of more than 6,000 employees, physicians, advanced practice providers and volunteers dedicated to providing compassionate, quality care with the best possible experience to every patient, every time.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Colby Trane
Assistant Chief Nursing Officer
Katie Wilson
Account Executive-Medpartners
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