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Unit · 1 day ago

Head of Bank Relationships

New York Office

Full-time

Onsite

Director/Executive

$200K/yr - $250K/yr

7+ years exp

Unit is a market leader in embedded finance, offering ready-to-launch financial services and serving millions of end-users across numerous customers. The Head of Bank Relationships will manage and grow relationships with bank customers, ensuring their needs are met while contributing to new product development.

BankingFinanceFinancial ServicesFinTech

Responsibilities

Lead and manage the Bank Relationships function, including customer success, sales, and implementations

Develop deep relationships with bank customers to understand and communicate their needs and goals

Be a leading voice and champion for bank customer success within Unit

Provide subject matter expertise on bank-related issues to the Go-to-Market, Platform, Product and other teams

Understand and contribute to new product development for banks

Be an evangelist for the Unit platform with bank customers, including developing and delivering training and written assets and identifying opportunities for automation and product enhancements

Attend industry events and contribute thought leadership in writing and speaking opportunities

Deliver periodic and ad hoc reporting to bank customers and internal teams

Expected travel 25-50% to visit bank customers and attend conferences and other external events

Qualification

Banking experienceFintech experienceRelationship managementCustomer successCompliance knowledgeCreative problem-solvingCollaborative team playerCommunication skills

Required

7+ years of experience in banking or fintech, with a focus on embedded finance, sponsor banking, relationship management, and/or program management

Creative and solutions-oriented mindset with a track record of building and maintaining important external relationships with banks or other partners

Enthusiasm for customer success in a complex, heavily regulated industry and experience translating between banking, product, and business stakeholders

Passion for building financial infrastructure and comfort with working with product and engineering teams on product enhancements to better meet bank customers' needs

Knowledge of banking, fintech, embedded finance, payments, and/or lending

Collaborative team player who enjoys teaching others, investing in other team members, and is good at breaking down complex issues into digestible explanations