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Energy Trust of Oregon · 3 days ago

Project Manager - Commercial

Portland, OR

Full-time

Hybrid

Mid Level

$70K/yr - $104K/yr

3+ years exp

Energy Trust of Oregon is an independent nonprofit organization dedicated to energy efficiency and renewable energy development. The Project Manager - Commercial is responsible for coordinating and supporting the delivery of small business offerings, managing external contractors, and ensuring program quality and efficiency while collaborating with various stakeholders.

EnergyNon Profit

Comp. & Benefits

Responsibilities

Coordinate with Program Managers to manage components of offers designed to engage small business customers. Track and report on annual goals and deliverables for the small business offerings, ensuring intent of offerings are met and customer service standards are applied

Oversee work of program implementation contractors in support of program initiatives and approved projects, exercising delegated authority

Facilitate collaboration across teams and offers to support transparent communication, positive working relationships, and consistent customer experience

Work with Program Managers to identify and oversee proactive quality management strategies to ensure that program policies and technical standards are up-to-date and relevant to the marketplace

Coordinate program enhancement initiatives, applying best practices for project management and quality assurance, bringing in other resources from around the organization as needed to ensure efforts meet internal and external financial, audit, equity, evaluation, and public communication requirements

Contribute to program strategy development as directed by Program Managers

Support program design efforts and Requests for Proposal as needed

Support trade ally contractor relationships with Energy Trust and program implementers

Coordinate with internal teams and implementation contractors to ensure timely resolution of customer and trade ally complaints

Work with operations teams to ensure appropriate tracking of small business participation and use data to improve program design. Coordinate with marketing staff and ensure program materials and website content are kept up to date

Coordinate with internal and external outreach staff to maintain open lines of communication and collaboration, including scheduling and facilitating regular cross-team meetings

Maintain positive and streamlined customer experience by ensuring offers are coordinated in outreach, marketing, and customer communication

Support outreach by attending relevant events and presenting program offerings in public settings

Respond promptly and professionally to inquiries from customers and contractors

Maintain accurate and organized records of project information

Perform all functions of the job in a safe manner

Perform other job-related duties as assigned

Qualification

Contract managementProject managementInterpersonal communicationMicrosoft ExcelMicrosoft PowerPointMicrosoft WordCollaboration skillsCustomer serviceEquity lens applicationTechnical aptitudeEnergy efficiency knowledgeSmall business understandingQuality assuranceTime management

Required

Bachelor's degree in communication, engineering, science, race and ethnicity studies, economics, urban planning/community development, or other relevant subject, or equivalent professional experience

Three years of experience managing projects, contracts, and/or program initiatives from initiation to completion

Excellent interpersonal communication skills and writing abilities

Time-management capacity to meet deadlines while balancing competing priorities

Ability to manage implementation contractors, building relationships and keeping deliverables on track and within scope

Demonstrated ability to collaborate within and lead multidisciplinary, cross-functional teams

Proactive and transparent communication approach to progress, risks, and changes

Experience or interest in applying an equity lens to decision making

Customer service skills

Strong knowledge of Microsoft Excel, PowerPoint and Word software applications