Full Visibility LLC · 18 hours ago
Junior IT Help Desk Support Specialist
Quantico, VA
Full-time
Onsite
Entry Level
3+ years expFull Visibility LLC is a federally certified Small Business that delivers innovative technical solutions to address the nation’s most critical and sensitive missions. They are seeking a Junior IT Service Desk Support Specialist responsible for providing help desk support, monitoring application systems, and responding to customer requests and issues.
Professional ServicesSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Performing a variety of help desk support, including the monitoring of application systems and ensuring a prompt and appropriate response to customer requests and issues
Operate and manage the incoming technical requests through a service desk or on-call mobile phone to address requests and questions from customers and followed established procedures
Collecting screenshots and other data for use in troubleshooting
Serve as a liaison between the customer and the program developers and other technical staff
Log and track requests for assistance related to the application
Resolve basic questions to problems associated with account administration, system navigation/functionality, access and FAQs, user guides and Standard Operating Procedures (SOPs)
Contribute to preparing procedural manuals and documentation for Service Desk use
Support during core hours Monday through Friday and may provide on-call support
Qualification
Required
Active Top Secret Clearance
Experience with application installation, configuration, operation, and troubleshooting procedures
Experience with business process and workflow
Experience speaking, listening, and understanding supporting diverse customers
Ability to provide reliable and timely onsite and remote application services for customers
Experience maintaining incident ticket management program and ticket intake
Experience providing documentation and services for products and or services
Experience coordinating re-installing software, resetting users' passwords, and resolving customers issues
Experience providing immediate, competent, and professional user support
Associate Degree (AD) in Information Technology or related field OR at least three years of experience working in a help desk or call center environment
Company
Full Visibility LLC
Full Visibility LLC is a federally certified Small Business that delivers innovative technical solutions to address the nation’s most critical and sensitive missions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dave Lekuch
CTO
Dan Kodesh
Technical Director, Partner
Company data provided by crunchbase