Northwest Senior and Disability Services ยท 3 days ago
APS-AFH Licensing Program Manager 365-01-26
Salem, OR
Full-time
Onsite
Senior Level
$6,809/mo - $6,809/mo
7+ years expNorthwest Senior and Disability Services is seeking a dedicated APS-AFH Licensing Program Manager to lead a team in a mission-driven environment. The role involves managing protective services and licensing staff, ensuring compliance with regulations, and fostering relationships with community partners.
Elder CareElderlyHealth Care
Responsibilities
Manage assigned protective services and licensing team
Ensure that service delivery meets quality and compliance standards
Collaborate with law enforcement and regulatory agencies
Lead with respect and integrity
Enhance and develop additional resources
Reduce consumer and Agency risk
Provide Excellent Customer Service in a professional manner
Manage assigned protective services and licensing team
Manage assigned staff to meet service objectives
Effectively manage staff performance, including conducting individual supervision meetings and performance dialogues with staff
Develop, implement and provide training and mentoring to new staff
Coordinate daily staffing coverage and work direction as needed
Manage leave and time sheets within authorization limits
Gather and analyze data/reports in order to effectively monitor and adjust workload/assigned tasks based on worker availability and workload demands
Serve as a technical resource for employees and other managers with protective services and licensing questions, and policy interpretation/implementation
Assist with, or coordinate responses for critical and crisis APS and Adult Foster Home (AFH) situations, keep APS & Licensing Manager informed of actions and risks in such situations
Interpret and implement Agency and program policy
Collaborate with APS & Licensing Manager in developing and implementing new policies, practices and procedures to improve services and efficiencies to achieve mission
Ensure that service delivery meets quality and compliance standards
Ensure that employees are trained in current policies and procedures, and that service delivery meets consumer needs within the Agency mission and values
Collaborate with APS & Licensing Manager to determine best methods and practices for quality review and monitoring within the unit
Implement and conduct monitoring, and analyze and present findings of review, recommending changes and resolutions as needed. This includes: reviewing AFH violations, civil penalties, files and narrations on visits to ensure ongoing compliance with state and federal rules and regulations
Review APS investigation reports for accuracy, readability, content, and coaching opportunities
Monitor and provide decision-making support for APS screening
Track and analyze trends in protective and licensing services, including development of tools and technology to improve efficiency and accuracy of recording and tracking of visits, statistics and reporting
Collaborate with law enforcement and regulatory agencies
Interact with and assist employees in developing collaborative partnerships with local multi-disciplinary teams, law enforcement agencies, regulatory agencies, District Attorney's and other key community partners
Work closely with employees, law enforcement and regulatory agencies on substantiated abuse cases
Assist employees in preparation for civil and criminal court proceedings, including testimony, as required
Lead with respect and integrity
Embrace and exhibit Agency mission and core values of integrity, professionalism, service, and compassion
Provide excellent customer service externally and internally through follow through, meeting deadlines, interacting with others in a transparent, respectful and culturally appropriate manner and holding self and staff accountable for exhibiting the same behaviors
Collaborate with individuals, teams and others
Promote two-way communication by engaging others, listening, providing feedback and expressing appreciation
Maintain ethical standards
Enhance and develop additional resources:
Participate in abuse prevention outreach efforts that educate others of the signs of abuse, exploitation and neglect and steps that can be taken to minimize risk and respond to actual situations
Reduce consumer and Agency risk
Demonstrate excellent decision making and problem solving, especially when overseeing and guiding decisions on difficult and ambiguous situations
Serve as a Mandatory Reporter of suspected abuse of vulnerable populations as required by policy and regulation, and work with managers to train and address reporting concerns with Agency staff
Maintain and share information according to privacy regulations
Comply with ethical and professional standards
Provide excellent customer service in a professional manner
Apply the required knowledge and skills
Exhibit good decision making and problem solving
Meet quality standards in accuracy and timeliness
Exhibit good work habits
Follow policy and procedure
Work independently, seeking and offering assistance when needed
Exhibit technology skills related to the work needing to be done, (word processing, spreadsheets, database, internet research, mail, IM, phones, copiers, assessment programs like as CAPS, Oregon ACCESS, etc.)
Exhibit a positive attitude towards consumers, co-workers and others
Represent agency interests and needs professionally when dealing with outside entities
Qualification
Required
Minimum of three (7) years of equivalent combination of education and/or experience which demonstrates the minimum knowledge, skills and abilities to do the essential functions of this job
Bachelor's degree in social sciences or related field
Plus 3 years of experience and knowledge of Adult Protective Services and Licensing, working in a similar capacity with vulnerable populations, one year of which should be in a lead or supervisory role
Ability to secure and maintain a driver's license valid in the state of Oregon or an acceptable alternative means of transportation
Successful completion of a background check
Experience working with seniors and people with disabilities and the issues experienced by these populations
Knowledge of protective services and licensing requirements and best practices
Demonstrate exemplary management and leadership expertise
Knowledge of basic management practices
Ability to interact with others in difficult and potentially volatile situations
Excellent reading, writing, and proofreading skills
Ability to analyze and evaluate data, identify trends, concerns and develop recommendations
Ability to mentor and coach others
Ability to learn and identify ways to incorporate needs of other agency information needs for prosecution, while maintaining integrity of Protective Services role and outcomes
Ability to exhibit and communicate mission and core values, and knowledge of the principles and practices of screening APS complaints
Ability to interpret, apply and articulate regulatory rules and policies
Ability to remain calm in tense and potentially dangerous situations, as well as, train and coach staff in these skills
Ability to collaborate with others
Ability to work with a wide variety of individuals and small groups
Presentation skills
Speak, read, write, and understanding English
Understand, follow and provide verbal and written instructions
Excellent interpersonal and communication skills
Ability to remain calm under adverse situations
Benefits
Medical/Dental 100% paid for employee and 90-98% for dependents
Generous Paid-time off
Public Employee Retirement (PERS)
Employee Assistance Plan
Long Term Disability
Great culture
Deferred Compensation
Life Insurance
Short Term Disability
Colonial Life Supplemental Plans
Legal Shield
Company
Northwest Senior and Disability Services
We are a local intergovernmental agency serving seniors and adults with physical disabilities in five Oregon counties: Clatsop, Marion, Polk, Tillamook, and Yamhill.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase