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Navy Federal Credit Union · 16 hours ago

Staff Assistant III, Contact Center Operations

Vienna, VA

Full-time

Onsite

Mid Level

$31/hr - $38/hr

Navy Federal Credit Union is seeking a Staff Assistant III for their Contact Center Operations. This role involves providing administrative support to the department leadership team, coordinating cross-division actions, and leading various complex tasks that significantly impact the department.

AssociationFinancial ServicesNon Profit

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Collect, prepare and maintain data for analysis, reports and reference

Coordinate and prepare agendas for meetings, events and presentations

Coordinate travel arrangements, prepare authorizations and review expense reports

Monitor, field and direct phone calls; document as required

Order supplies/services and reconcile invoices

Partner with leadership to coordinate, execute and maintain programs and initiatives

Prepare and submit budget requirements for Annual Financial Plan (AFP)

Proofread and edit content for standardization to ensure clarity and accuracy

Remain abreast of corporate business plans and marketing efforts

Represent the department/division/branch in disaster recovery plans

Research and evaluate operational issues, inquiries and/or complaints

Review internal studies and surveys to provide summaries to leadership

Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units

Plan, develop, implement and maintain new and existing programs, campaigns and special offers

Recommend and implement technical/electronic enhancements to improve administrative operations

Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results

Perform other duties as assigned

Qualification

Budget preparationAdvanced database skillsAdministrative support skillsAdvanced presentation skillsClerical duties experienceResearchAnalytical skillsTime management skillsJudgmentDiplomatic interactionWord processing skillsSpreadsheet skillsTeamworkCommunication skillsProblem solving skillsInitiativeVerbal communicationWritten communicationConfidentiality

Required

Ability to maintain confidentiality and demonstrate integrity

Ability to work independently and in a team environment

Experience in independently managing or administering a function or project

Extensive experience in performing clerical or administrative duties/responsibilities

Advanced knowledge of expense tracking, budget preparation and administration

Advanced database and presentation software skills

Advanced organizational, planning and time management skills

Advanced research, analytical, and problem solving skills

Advanced skill communicating with all levels within an organization

Advanced skill exercising initiative and using good judgment to make sound decisions

Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully

Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely

Advanced verbal and written communication skills

Advanced word processing and spreadsheet software skills

Expert administrative support skills, methods and procedures

Preferred

Working knowledge of Navy Federal products, services, programs, policies and procedures

Associate's Degree in Business Administration or in a related field

Benefits

Highly competitive pay

Generous benefits and perks

Company

Navy Federal Credit Union

Glassdoor4.1

Since 1933, Navy Federal has grown from seven members to over 4 million members. And since that time, their vision statement has remained

Founded in 1933

Vienna, Virginia, USA

10001+ employees

http://www.navyfederal.org

H1B Sponsorship

Navy Federal Credit Union has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (217)

2024 (110)

2023 (106)

2022 (76)

2021 (38)

2020 (19)