Kustomer · 2 days ago
GTM Enablement Lead
United States
Full-time
Remote
Senior LevelKustomer is the industry leading conversational CRM platform perfecting every customer experience. The GTM Enablement Lead will be responsible for building and scaling a world-class enablement function that empowers the Sales and Post-Sales teams to succeed, driving measurable impact across the full customer journey.
CRMCustomer ServiceSaaS
Responsibilities
Develop enablement programs to strengthen the core competencies and skills of Sales and Post-Sales teams
Collaborate with cross-functional leaders (Sales, Cx, Marketing, Product, PMM and Ops) to prioritize and implement enablement initiatives
Design and deliver ongoing training programs on our sales and post-sales processes, value proposition, and methodology, providing continuous coaching to drive performance improvements
Build and own onboarding and certification programs to ensure all new GTM team members are ramped quickly and effectively on how to sell and support Kustomer
Create and manage engaging training content for both live delivery and placement in our LMS, partnering cross-functionally with Product, Product Marketing, Solutions Consulting, and Marketing
Leverage AI tools and technologies to enhance GTM programs, including content personalization, sales enablement automation, data-driven coaching, and performance insights
Collaborate with Product Marketing on enablement initiatives that support new product launches, product positioning, and value messaging
Partner with Marketing and PMM to develop and train on GTM content including presentations, playbooks and case studies— ensuring materials are up-to-date, aligned with buyer needs, and optimized to support each stage of the sales and post sales process
Assist in planning and executing on major GTM events including our annual company kickoff and team offsites
Build, lead, and develop a high-performing global enablement team focused on delivering measurable impact
Foster a culture of continuous learning and professional growth across all GTM teams
Qualification
Required
Proven track record of building a GTM Enablement function and improving team performance through impactful, scalable programs
Highly strategic yet hands-on, with the ability to both build and operate enablement programs
Data-driven and outcomes-focused — you measure success by business impact, not just activity
Strong cross-functional collaborator who builds trusted partnerships across Sales, Success, Marketing, Product, and RevOps
Comfortable working in a fast-paced, evolving environment with multiple priorities
Proven experience using AI-based training tools, sales intelligence platforms (e.g., Gong, Clari), and other technology to enhance GTM effectiveness
Benefits
100% healthcare coverage
401K
WiFi and Mobile reimbursement
Generous vacation policy
Pension
Supplemental health insurance
Other perks
Company
Kustomer
Kustomer is an omnichannel Software-as-a-Service (SaaS) CRM platform specializing in customer service.
Founded in 2015
201-500 employees
H1B Sponsorship
Kustomer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (3)
2022 (3)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$233.5MKey Investors
CoatueTiger Global ManagementBattery Ventures
2025-07-23Series Unknown
2023-05-15Series Unknown· $60M
2020-11-30Acquired
Leadership Team
Brad Birnbaum
Chief Executive Officer
Jeremy Suriel
Chief Technology Officer
Recent News
2025-12-18
Destination CRM
2025-12-12
Company data provided by crunchbase