SoTalent ยท 1 day ago
Technical Support Representative
Brownsville, TX
Full-time
Onsite
New Grad, Entry Level
0+ years expSoTalent is seeking a Technical Support Representative who can deliver exceptional customer experiences by providing first-level technical assistance and resolving issues efficiently. This role requires strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced environment.
Staffing & Recruiting
Hiring Manager
Praveen Rao
Responsibilities
Provide first-level technical assistance for internet services and related devices
Troubleshoot connectivity and performance issues across operating systems, PCs, and browsers
Resolve customer issues quickly, aiming for first-call resolution
Open and manage trouble tickets for network and device-related problems
Maintain a positive, professional attitude while assisting customers
Collaborate with team members and management to ensure service excellence
Qualification
Required
High School Diploma or equivalent (college degree preferred but not required)
Minimum 6 months of customer service experience
Must be 18 years or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems and Windows-based environments
Strong communication and problem-solving skills
Preferred
College degree
Benefits
Paid training
Competitive wages
Full benefits (Medical, Dental, Vision, 401k, and more)
Paid time off
Employee wellness and engagement programs
Company
SoTalent
At SoTechTalent, we specialise in connecting forward-thinking tech companies with world-class talent.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase