Net2Source (N2S) ยท 5 hours ago
Project Manager (Customer Engagement Operations)
United States
Contract
Remote
Senior Level
$65/hr - $73/hr
6+ years expNet2Source (N2S) is seeking a CE Ops Project/Program Manager to provide high-level operational, financial, and project management support across the U.S. Customer Engagement Operations function. This role involves managing end-to-end workflow execution for various operational processes, acting as a key liaison between multiple departments and external partners.
B2BDeliveryHuman ResourcesInformation Technology
Hiring Manager
Jalaj Punjani
Responsibilities
Manage CE Ops financial processes, including:
Monthly accruals (2nd and 3rd month of each quarter)
CE Ops monthly finance reporting
Tracking vendor invoices and purchase order (PO) status
Partnering with FP&A on financial submissions
Submit Work Orders (WO) and Change Orders (CO) via CPAF (Commercial Project Approval Form) system
Review and approve PO requests; ensure accuracy of GL codes, WBS codes, and cost centers
Work closely with Procurement to secure PENs for engagements ?$250k
Track PO lifecycle, initiate manual PO closures via SPARC when required
Coordinate with IT for vendor data security assessments (PIAs, ITSAs)
Manage the end-to-end Venue Review process for Speaker Programs, including:
Reviewing and triaging new venue submissions via Smartsheet
Applying compliance and business rule criteria
Updating the Approved and Do-Not-Use venue lists
Requesting updates in Centris and informing IQVIA of changes
Utilize pre-defined communication templates to send venue approval/denial notifications to field teams
Partner with Compliance to maintain business rule alignment
Recommend improvements to streamline venue review workflows
Support HCP contracting workflows (process management and contract execution steps)
Manage advisory board financial reporting and accrual email submissions to FP&A
Maintain trackers for Advisory Board and Consulting engagement financials
Serve as a liaison between CE Ops, Contracts, Procurement, IT Security, FP&A, and extended commercial operations teams
Collaborate with IT Security to obtain up-to-date ITSAs for vendors
Communicate with IQVIA for program updates (venue changes, data sharing requirements, etc.)
Ensure compliance across all CE Ops operational workflows
Systems used include:
CPAF (contract and work order submissions)
SAP ERP (invoice approvals, PO tracking)
Smartsheet (venue submission workflow)
Centris (speaker program venue management)
SPARC (manual PO closure)
SharePoint (budget trackers, ITSAs, operations documents)
Qualification
Required
6+ years project or program management experience, preferably in commercial operations, medical operations, or compliance-heavy environments
Strong experience with finance operations: POs, accruals, vendor management, contracting workflows
Ability to manage multiple concurrent workflows in a fast-paced, highly cross-functional environment
Exceptional attention to detail and documentation
Strong communication skills; ability to write clear, professional, compliance-ready communications
Proficiency in Smartsheet, SAP or similar ERP systems, and enterprise workflow tools
Preferred
Background working in pharmaceutical/biotech organizations
Familiarity with speaker programs, HCP contracting, and compliance-driven processes
Experience with IQVIA-driven reporting or field engagement data
Understanding of data privacy/security assessment processes (PIAs, ITSAs)
Company
Net2Source (N2S)
Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients.
1001-5000 employees
H1B Sponsorship
Net2Source (N2S) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2022 (8)
2021 (10)
2020 (25)
Funding
Current Stage
Late StageLeadership Team
Ashish Garg
Founder & CEO
Company data provided by crunchbase