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National Council of State Boards of Nursing (NCSBN) · 19 hours ago

Business Operations Manager, Consolidated Services

Chicago, IL

Full-time

Hybrid

Mid, Senior Level

$69K/yr - $80K/yr

5+ years exp

The National Council of State Boards of Nursing (NCSBN) is an independent organization focused on nursing regulatory bodies and public health. They are seeking a Business Operations Manager to oversee daily business operations, ensure efficiency, and foster collaboration across departments while delivering high-quality internal services.

AssociationHealth CareNon Profit

Responsibilities

Provides leadership to Consolidated Services (CS) Specialists by ensuring the team follows all processes and procedures and completes work within the agreed Service Level Agreement (SLA). Leveraging Business Operations Key Performance Indicators (KPIs), through monthly reporting, to gain efficiencies and conduct audit reviews as well as leveraging Artificial Intelligence (AI) as needed. Create dashboard reporting on business metrics

Build and maintain vendor, client and stakeholder relationships including but not limited to the virtual mailroom vendor, building maintenance vendor, security keycard vendor. Support business operations processes, including but limited to the NCSBN Business Continuity Plan and the company’s emergency notification software, and ensure the All-Staff meeting agenda is prepared and approved

Oversee and audit all invoice processing and coding to ensure processes are followed and meeting the internal SLA. Complete audit to ensure all contracts for CS are entered into the Contract Management Tools (CMT). Ensure all contracts are renewed on time as needed

Ensures common work areas are clean and safe for all staff, coordinates with staff and Director of CS on special requests from staff, leads team with onboarding and off-boarding requests to completion, ensures staff are aware of all building announcements

Partners with Director of Consolidated Services to identify support needs/improvements in shared areas. Coordinate with other managers and departments to align business operations with organization objectives

Identify opportunities for process improvement and implement effective solutions. Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiencies through developing, implementing, and managing the Standard Operating Procedures (SOPs). Ensure the team is following best practices. Ensure all NCSBN webpages are kept current on intranet as well as all staff information is current as part of onboarding (i.e., staff photo)

Qualification

Business Operations ManagementData AnalyticsProcess ImprovementFacility ManagementMS Office ProficiencyHTML KnowledgeCRM UnderstandingOrganizational SkillsCritical Thinking

Required

Minimum of five years of experience in a similar role and supervisory experience required

Bachelor's degree in business or related field required

Knowledge of best practices using strong organizational and critical thinking

Experience using data and analytics to improve processes

Proficiency in MS Office, understanding of databases, Web, HTML, and Customer Relationship Management (CRM)

Preferred

Previous facility management experience a plus

Benefits

NCSBN offers eligible employees a competitive benefits package that provides our team members with plan options to meet their individual needs.

Company

National Council of State Boards of Nursing (NCSBN)

The purpose of NCSBN is to provide an organization through which boards of nursing act and counsel together on matters of common interest and concern affecting the public health, safety and welfare, including the development of licensing examinations in nursing.

Founded in 1978

Chicago, Illinois, USA

51-200 employees