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Minnesota Rural Electric Association · 8 hours ago

Billing & Operations Analyst

Ramsey, MN

Full-time

Onsite

Mid Level

$78K/yr - $102K/yr

3+ years exp

Connexus Energy is Minnesota’s largest electric cooperative, providing electricity and related services. They are seeking a Billing & Operations Analyst to support billing systems and operational processes while ensuring accurate and reliable billing operations through collaboration with cross-functional teams.

Electrical DistributionNon ProfitPublic Safety

Responsibilities

Configure, maintain, and optimize the Customer Information System (CIS), including billing rates, transactions, formulas, and logic

Ensure billing accuracy and compliance with cooperative policies, regulatory requirements, and tax codes

Serve as the CIS subject matter expert, troubleshooting issues and partnering with IT and vendors to resolve system challenges

Collaborate with the Supervisor to prepare, audit, and process monthly residential and commercial billing

Act as backup to the Supervisor, overseeing AMI and manual meter reading processes and audits

Analyze complex billing data to identify trends, discrepancies, and improvement opportunities

Lead or support process improvement initiatives, including documentation, implementation, and outcome measurement

Use data mining and reporting tools to generate insights that improve accuracy, efficiency, and member experience. Respond to internal and external inquiries professionally, resolving billing issues accurately and timely

Provide day-to-day guidance, mentoring, and system support to the billing team

Execute pre-close and month-end billing processes to ensure data integrity

Prepare and review billing reports, reconciliations, and special reporting for accounting

Close the current billing cycle and initiate the next billing month within the CIS

Qualification

Customer Information System (CIS)Billing systems experienceBusiness process analysisData mining toolsProcess improvement initiativesAnalytical skillsDetail-orientedCollaboration skillsCommunication skillsProblem-solving skills