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Colorado State University · 15 hours ago

Student Finance Advisor I (Remote)

United States

Full-time

Remote

Entry Level

$45K/yr - $47K/yr

1+ years exp

Colorado State University Global is seeking a Student Finance Advisor I who will provide exceptional service to students by educating them on tuition, fees, and financial aid options available to cover program costs. The role involves proactive follow-up with students regarding financial documentation and ensuring satisfactory payment arrangements for those with unpaid balances.

Education

Responsibilities

Advise assigned student population on program costs and all financing options including Title IV, military benefits and employer tuition reimbursement plans available by providing accurate, consistent, and complete information

Provide proactive customer service to follow up with students to collect necessary documentation to secure federal financial aid, military benefits, employer tuition reimbursement and private educational loans

Make outreach calls to assigned student population to discuss financial aid packages, help students understand student loan borrowing, and understand return of funds based on R2T4 in the case of a military benefits student utilizing Title IV benefits

Follow up on documentation required after start date if an exception was approved or student changed financing options

Ensure student has a financial plan to cover all costs utilizing other financing methods

Follow up with students with delinquent accounts to make satisfactory payment arrangements

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Receive incoming calls and chats

Responds to all student communication (email/phone calls) within 24 hours

Conducts scheduled appointments with new and continuing students

Monitor and respond to emails across all Student Financial Services inboxes

Ensure successful student handoff to correct resources of assistance such as disability services, enrollment services, student success counselors, etc

Other duties as assigned

Qualification

Federal financial aidStudent accountsMilitary benefitsHigher education experienceAdaptability & FlexibilityCustomer ServiceCritical ThinkingProblem-solvingWritten & Oral Communication

Required

Bachelor's degree from an accredited university or college required

At least one (1) year of experience in federal financial aid, student accounts and military benefits in either advising or processing positions

Adaptability & Flexibility

Critical Thinking

Customer & Personal Service

Deductive Reasoning

Establishing and Maintaining Interpersonal Relationships

Inductive Reasoning

Judgment and Decision Making

Problem-solving

Reading Comprehension

Service Orientation Systems Utilization

Written & Oral Communication

Preferred

At least one (1) year of experience working in a higher education environment

Benefits

Employer contributions to medical, dental, group life, AD&D coverage

Wellness benefit and training & development opportunities

Additional employee-paid benefits are available for vision, FSA/HSA, voluntary life, and voluntary AD&D coverage, critical illness and accident insurance

401a retirement account with a generous employer match

100% tuition assistance for CSU Global programs (Bachelor’s and Master’s degrees)

Paid sick time

Paid vacation time

10 holidays per year

Access to the Colorado State Employee Assistance Program (C-SEAP) resources

Discounted pet insurance