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SAP · 1 day ago

SAP Concur- Client Success Manager, Premier

St Louis Park, MN

Full-time

Hybrid

Mid, Senior Level

$78K/yr - $181K/yr

SAP is a leading provider in Travel, Expense and Invoice Management, and they are seeking a Client Success Manager to maximize customer value through solution expertise. The role involves building relationships with stakeholders, managing renewals and expansions, and contributing to organizational growth projects.

AnalyticsBusiness IntelligenceBusiness Process Automation (BPA)ComputerData ManagementFinanceSoftware

Growth Opportunities

Responsibilities

Build deep relationships with various stakeholders and earn trusted advisor status with customers

Identify new opportunities for customers to leverage new or expanded SAP Concur solutions

Mitigate churn and manage renewals of SAP Concur solutions/services

Identify sales leads and support sales in expansion and upsell efforts

Manage through crisis and de-escalate customer situations

Identify a client's desired outcomes and assist them in achieving these mutual agreed upon goals

Build a territory plan to proactively engage customers throughout their lifecycle journey

Contribute to process development and organizational growth projects

Drive renewals, expansions, and up-sells of our solutions

Qualification

SAP Concur solutionsCloud software solutionsBusiness software experienceRisk-mitigation strategiesProgram/project managementRelationship buildingCommunication skillsOrganizational skills