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Citi · 18 hours ago

Research Specialist 4/Legacy Cards Dispute Investigations

Sioux Falls, SD

Full-time

Onsite

Entry Level

$40K/yr - $51K/yr

1+ years exp

Citi is a global bank that is seeking a Research Specialist 4 to perform moderately complex and varied assignments related to quality execution. The role involves investigating disputes, maintaining large business accounts, and providing training to new employees while adhering to compliance and risk management protocols.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Maintains large business accounts

Utilizes computer system to investigate disputes and resolves complex issues

Responds to customers in writing or verbally

Acts as coach and trainer to new employees

Relied on for system testing projects because of technical proficiency

Works under limited supervision. May support an expansive array of products/services

Demonstrates technical/administrative expertise

Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualification

Research skillsInformation gatheringAnalysis skillsTechnical proficiencyCoachingTraining

Required

1-3 years relevant experience

High School diploma or equivalent

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Company

Citi

Glassdoor3.8

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Founded in 1812

San Antonio, Texas, USA

10001+ employees

https://www.citi.com

H1B Sponsorship

Citi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1386)

2024 (849)

2023 (1375)

2022 (1117)

2021 (876)

2020 (901)