Bank of America · 17 hours ago
Consumer AML Ops - KYC Contact Center Bilingual Phone Agent
Addison
Full-time
Onsite
Entry Level
1+ years expBank of America is committed to making financial lives better through meaningful connections. The Bilingual Phone Agent role involves conducting analysis and investigations related to compliance operations, ensuring adherence to regulatory requirements, and enhancing customer experiences in a call center environment.
Asset ManagementBankingFinanceFinancial ServicesFinTech
Responsibilities
Delivers and maintains a commitment to high customer service excellence utilizing relationship-building and problem-resolution skills in a call center environment
Exceeds monthly efficiency objectives and maintains high call quality standards
Required to navigate and use various internal systems to research, review, update and confirm customer profile details during conversation (inbound or outbound calls) with customer
Ensures complete and efficient customer interactions by taking ownership to proactively identify opportunities to enhance customer experience
Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiry
Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues
Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients
Performs day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and development
Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency
Provides quality assurance review and testing on operating key controls
Qualification
Required
Bilingual- Spanish required
Minimum of 1 year customer service experience in call center environment, preferably in the Banking/Financial industry
Ability to tactfully handle customer concerns
Ability to work within the operating hours and days for this position as outlined in the posted job requisition as well as overtime as needed
Excellent verbal and interpersonal communication skills
Company
Bank of America
Bank of America is a financial institution that offers credit cards, home loans, and auto loan services.
10001+ employees
H1B Sponsorship
Bank of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (780)
2024 (546)
2023 (590)
2022 (759)
2021 (715)
2020 (931)
Funding
Current Stage
Public CompanyTotal Funding
$3.59BKey Investors
Berkshire Hathaway
2025-02-20Post Ipo Debt· $386.79M
2024-11-26Post Ipo Debt· $2B
2020-07-28Post Ipo Equity· $400M
Leadership Team
Charissa Messer
Senior Vice President, Creative Agency Executive (Enterprise Creative Solutions)
Rami Salem
SVP Strategic Competitive Intelligence
Recent News
2026-01-13
Company data provided by crunchbase