Field Service Engineer (2677) jobs in United States
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Mevion Medical Systems · 16 hours ago

Field Service Engineer (2677)

Mevion Medical Systems is seeking a Field Service Engineer to maintain technical responsibility over the Mevion Medical Systems Proton Therapy System. The role involves providing customer support, troubleshooting, and ensuring the proper operation of proton therapy equipment at customer sites.

BiotechnologyHealth CareTherapeutics
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H1B Sponsor Likelynote

Responsibilities

Operate Proton Therapy System, which will include, but not be limited to: Troubleshooting, Post Service Testing
Provide highly visible customer support through the performance of on-site operation, corrective and preventive maintenance of proton therapy equipment and ancillary devices
Clearly communicate the status of the system to the customer as well as to Mevion employees
Work on other highly complex clinical systems related to the Proton Therapy System, including Motion control systems, CT Scanners, X-ray and Radiological technology devices and robotic manipulators directly at the customer site
Ensuring that Proton Therapy (PT) devices are performing according to specification
Monitor daily treatments and system performance and identify any corrections or improvements the system may need
Reporting and documenting all complaints and key performance indicators of the PT device
Ensure equipment/systems are working properly with the required level of compliance/quality/technical performance/customer satisfaction
Maintain equipment/systems according to the maintenance schedule
Troubleshoot PTS equipment including electrical, mechanical, and software problems
Repair equipment/systems taking all necessary actions to solve problems
Report and document interventions and actions undertaken with the required level of details and accuracy in accordance with facility, RA/QA and FDA regulations
Meet appropriate key performance indicators (throughput, customer satisfaction, uptime…)
Maintaining a high degree of professional knowledge and safety consciousness according to Mevion guidelines in order to perform activities under the safest working conditions
Maintain a clean working environment and behavior in line with the safety and regulatory rules
Maintain calibrated equipment and tooling according to specifications
Maintain on site inventory and other part management duties
Other duties as assigned by Service Management

Qualification

Proton Therapy SystemTroubleshootingPreventive MaintenanceElectronic/Electrical SkillsMechanical SkillsData Analysis TechniquesSalesforceCustomer ServiceTeamworkDetail-orientedContinuous Learning

Required

Bachelor of Science or equivalent in Engineering, Physics, or other related field preferred, or 4-6+ years of technical experience in the Military or equivalent (i.e. Electronics technicians, mechanics, etc.)
Experience with radiation therapy equipment is a plus
Electronic/Electrical and Mechanical ability
Experience working with computer interfaces, instrumentation, and control systems
Strong interest in new technology and learning new systems – continuous learning curve
Sound computer usage and debugging skills
Knowledge of networks and networking techniques
Solid understanding of imaging systems
Experience with troubleshooting and data analysis techniques is required
Ability to learn the operating principles and service techniques for the subsystems of MEVION equipment
Become proficient in all software, control system elements and user interfaces to the MEVION systems
Understand the electrical, vacuum, and water-cooling systems of MEVION equipment and Hospital infrastructure for the MEVION equipment
Ability to sit and stand for long periods of time, bending, stooping, kneeling and crouching
Ascend and descend ladders and stairs at heights of up to 20 feet
Ability to lift/carry/push/pull up to 50 lbs
Good manual dexterity
Ability to speak fluent English and hear clearly
With little notice, must have the ability and willingness to work off shift, nights, weekends and holidays
Ability to travel for weeks at a time, sometimes longer, both domestic and international
Must be able to use all standard office equipment such as computer, keyboard, copier and telephone
Strict adherence to corporate safety procedures is mandatory

Preferred

Preferred experience with proton systems
Experience with Salesforce or equivalent CRM product and productivity software desired
Medical Physics experience is a plus
Experience with dosimetry hardware & software
Familiarity with cooling systems, cryogenics, vacuum systems, PLC's, regulation loops, drivers, sensors, electric motors, high voltage equipment, low voltage equipment, etc
Mechanical system repair, maintenance and operations of large systems

Company

Mevion Medical Systems

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Mevion Medical Systems develops radiation therapies for the treatment of cancer.

H1B Sponsorship

Mevion Medical Systems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (7)
2023 (9)
2022 (7)
2021 (5)
2020 (5)

Funding

Current Stage
Growth Stage
Total Funding
$627.32M
Key Investors
YuanMing CapitalProQuest InvestmentsVenrock
2018-06-14Private Equity· $150M
2015-08-11Private Equity· $58.84M
2014-08-04Private Equity· $200M

Leadership Team

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Tina Tianning Yu
President and Chief Executive Officer
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Leo Gurvich
VP Business Development and Sales
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Company data provided by crunchbase