Braze · 1 day ago
SMS Engagement Manager
San Francisco, CA
Full-time
Hybrid
Entry, Mid Level
$105K/yr - $135K/yr
2+ years expBraze is a leading customer engagement platform that empowers brands to deliver exceptional customer experiences. The SMS Engagement Manager will act as the primary subject matter expert responsible for integrating SMS compliance and regulations into the pre-sales process, ensuring that the global SMS business scales effectively while providing compliant solutions to customers.
AnalyticsCRMMarketingMarketing AutomationSoftware
Responsibilities
Act as the internal pre-sales expert regarding country-specific SMS regulations and acceptable use cases for our prospective customers
Join pre-sales Services and Solution Consulting calls to walk customers through the SMS migration process, global compliance requirements, and technical setup
Provide assistance for complex SMS deal scoping, particularly with novel use cases or regulatory nuances
Define what is, or is not possible in various regions, and propose alternative implementation approaches when necessary
Be the subject matter expert on market requirements for SMS and guide customers and internal stakeholders through the initial setup process
Create and automate a process to effectively "greenlight" SMS opportunities, ensuring compliance and feasibility before a deal is closed
Develop and maintain documentation such as best practices, compliance guides, and playbooks to support repeatability and training as we expand into new markets
Interface with Sales, Product, and GSS leadership teams on program logistics and operational needs, including training for internal teams
Work cross-functionally to drive scalable solutions and improve existing workflows related to SMS provisioning
Qualification
Required
Strong understanding of US and International SMS regulations
Extensive experience in the SMS space, ideally with a strong comfort level regarding complex SMS technical implementation details such as country-specific regulations and compliance standards
Proven experience in process optimization/transformation to increase efficiency and support scalability
2-3 years of experience in an operational, consulting, or technical pre-sales role with a technical product, ideally in a SaaS, mobile, or marketing automation oriented company
A Bachelor's Degree from a 4-year college or university (or similar experience-based proficiency level)
A strong mindset for problem-solving
You are empathetic and customer-centric
You are process-oriented and enjoy the clarity of well-documented processes and best practices
You are capable of working independently but are also energized by cross-functional collaboration
You possess great communication skills, capable of working with, influencing, and aligning multiple stakeholders
You have a strong completer-finisher attitude with excellent attention to detail and accuracy
You are comfortable speaking in front of an audience and in high-pressure sales situations
You are confident in your convictions and can bring that across to your audience
You are very detail-oriented and understand the legal importance of regulatory compliance
Preferred
Familiarity with the Braze ecosystem is a plus
Benefits
Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®
Company
Braze
Braze is a customer engagement platform that enables customer-centric interactions between brands and consumers.
1001-5000 employees
H1B Sponsorship
Braze has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (10)
2023 (5)
2022 (16)
2021 (6)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$314.29MKey Investors
SnowflakeMeritech Capital PartnersBattery Ventures
2025-04-10Post Ipo Equity· $139.19M
2023-06-21Grant
2021-11-17IPO
Leadership Team
Astha Malik
Chief Business Officer - Braze (NASDAQ:BRZE)
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