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8x8 · 1 day ago

Regional HR Business Partner - Americas & Programs

United States

Full-time

Remote

Mid, Senior Level

$94K/yr - $157K/yr

3+ years exp

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. The Regional HR Business Partner (HRBP) supports both strategic and operational HR initiatives, partnering closely with business leaders and strategic HR teams, while managing complex employee relations and enhancing employee engagement.

Information TechnologySaaSSoftwareTelecommunicationsVirtual RealityVoIP

Responsibilities

Provide regional guidance on employee relations issues, including disciplinary, grievance, absence, and performance management

Manage HR investigations, coordinating with legal and functional HRBPs as necessary

Ensure HR policies and practices comply with US and Canada employment law

Act as a trusted advisor, providing timely resolution to employment matters

Support key HR processes such as onboarding, offboarding, benefits enrollment, leaves of absence, and HRIS data management

Collaborate with HR Operations teams and Centres of Excellence for effective service delivery

Identify and support process improvements, leveraging technology and AI solutions

Act as a point of escalation for any inquiries that can not be solved through HR Shared Services

Own and maintain U.S. and Canada employee handbooks, including updates, annual refreshes, and policy governance

Manage global immigration support for visa-holding employees, including tracking timelines, coordinating documentation, and partnering with external immigration counsel and internal stakeholders

Support employee relocations and mobility activities, ensuring a compliant and consistent employee experience

Provide HR support for audit and compliance requests (e.g., SOX, SOC 2, and related evidence/data requirements)

Coordinate U.S. and Canada government reporting, including country-specific and state/province-specific filings (e.g., U.S. EEO-1, California Pay Data Reporting, and other regulatory reporting as required)

Support RFP responses requiring HR/workforce data, partnering with HR Operations, People Analytics, and business stakeholders

Manage Workday Learning and training setup, including course creation, assignments, tracking, and reporting for required training programs

Support strategic HRBPs and regional leadership by providing tactical insights and operational execution

Participate in regional HR projects including engagement surveys, performance reviews, and compensation processes

Assist in cross-functional HR transformation projects ensuring regional needs are met

Work with Talent Acquisition to ensure effective onboarding

Provide coaching and guidance to employees and managers, enhancing capabilities and engagement

Promote a positive, inclusive culture aligned with company values

Conduct HR data analysis to identify trends and recommend improvements

Utilize HR analytics and AI tools to support informed decision-making

Qualification

HR generalist experienceUSCanada employment lawWorkday HRIS proficiencyImmigrationMobility programsAudit compliance experienceProcess improvementData analysisCommunication skillsInterpersonal skills