Apply on Employer Site

WIRTGEN GROUP · 1 day ago

Product Support Assistant - Warranty

Antioch, TN

Full-time

Onsite

New Grad, Entry Level

0+ years exp

WIRTGEN AMERICA is a member of the WIRTGEN GROUP, specializing in road construction equipment and mining machinery. The Product Support Assistant in the Warranty department is responsible for supporting the warranty process for WIRTGEN GROUP product lines through various key tasks.

Construction

Responsibilities

Print and assemble all warranty claims assigned

Completes and posts machine inspection and receiving reports into SAP database

Completes warranty registration for machines and engines, follows up with customers to ensure completion

Answers incoming service calls and input customer information into online call log (D-TAC, D-PAC, CCMS)

Utilizes department resources such as the Product Support Manual guidelines for clarification

Ensures appropriate documents are uploaded into SAP and Doc. Record

Completes other assigned tasks as required

Qualification

SAPMicrosoft OfficeAttention to detailOrganizational skillsPrioritization skills

Required

High School diploma or equivalent, or six months to one year related experience with similar types of duties performed; or equivalent combination of education and experience

Proficient in Microsoft Office

Attention to detail with documents and established processes

Ability to effectively organize and prioritize work