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Children's Minnesota · 1 day ago

Pt Financial--Billing Follow up Rep

Minnesota, United States

Full-time

Onsite

Mid Level

3+ years exp

Children’s Minnesota is one of the largest pediatric health systems in the United States, providing care exclusively to children. The Billing Follow up Representative is responsible for responding to inquiries on account balances, providing explanations of billing information, resolving patient questions, and collaborating with other departments to research billing history.

Child CareHealth CareHospital

Responsibilities

Provides timely response and resolution to inquiries on account balances of the uninsured and underinsured patient as well as other patient out-of-pocket expenses related to co-insurance and deductibles

Responds to initial patient-family requests; provides detailed explanations of patient billing information; resolves patient-family questions; performs follow-up on outstanding concerns, and collaborates with other departments to research patient billing history

Qualification

Billing knowledgeCustomer servicePC applicationsHIPAA knowledgeMedical terminologyOrganizational skillsTime managementProblem solvingCommunication skills

Required

High School Diploma or equivalent work experience required

3-5 years of customer service experience

Experience working with a wide variety of PC applications

Working knowledge of billing and follow-up processes

Excellent customer service through oral and written communication to patients, families, and other external and internal contacts

Excellent communication skills when dealing with patients, families, public, co-workers, and professional offices

Knowledge of HIPAA privacy standards and PCI compliance regulations

Proficient use of systems (computer, applications, phone systems)

Basic knowledge of medical terminology

Detail-oriented, good organizational skills, and ability to be self-directed

Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere

Flexibility to perform other tasks as needed in an active work environment with changing work needs

High-level problem solving, analytical, and investigational skills

Ability to learn quickly and meet continuous timelines

Exhibits behaviors consistent with principles of excellent service

Demonstrate and maintain competency as required for job title and the unit/area(s) of assignment

Exhibits behaviors consistent with standards of performance improvement and organizational values (e.g., efficiency and financial responsibility, safety, partnership and service, teamwork, compassion, integrity, and trust and respect)