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Combined, a Chubb Company · 21 hours ago

Claim Adjuster

Columbia, SC

Full-time

Onsite

Mid Level

3+ years exp

Combined Insurance, A Chubb company, is seeking a Claim Adjuster to join their fast-paced and growing team. The Claims Adjuster will be responsible for processing claims by evaluating documentation, communicating with claimants and service providers, and ensuring customer satisfaction.

Insurance

Responsibilities

Efficiently and accurately adjudicate claims in accordance with the policy terms, established guidelines and regulations

Conduct eligibility claim review by evaluating claim submission and comparing to policy benefits

Request additional information from policyholders, providers and others as necessary to finalize claim

Actively manage inventory and ongoing claim adjudication

Effectively communicate with customers using empathy and professionalism via phone and written correspondence

Interface with Policyholders and Agents answering a variety of questions through different service channels

Develop a broad understanding of our products and systems

Meet Department standards for time, service and quality

Ability to maneuver between system applications confidently to find information and respond to customer needs in a timely manner

Collaborate with other team members and leadership to ensure effective customer service

Actively engage in Continuous Improvement initiatives and identify process and efficiency enhancements

Participate in required training

Performs other duties as assigned

Qualification

Insurance/Claims ExperienceAnalytical skillsProficient in MS OfficeQualityCustomer Centric OrientationBilingual in SpanishMulti-taskWindows based PC KnowledgeNavigation between systemsExceptional communication skillsOrganizational skills